Marketing and management resources for restaurants, cafes, clubs and hotels.Marketing and management resources for restaurants, cafes, clubs and hotels.
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Profitable restaurant, club, hotel & bar management means growing sales, controlling costs and operating more efficiently.

ProfitableHospitality.com 1st Class Members have instant 24/7 access to strategies and solutions so you can build build your bottom line AND your reputation for great food & beverage, friendly service and excellent value.

More than 1400 Management & Marketing Downloads: templates, manuals & calculators are ready to use - we've done the hard work for you! Plus 1000+ resource articles with the latest and best strategies for management, marketing and profit-building.

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Excellent Rostering & Staff Scheduling System with Realtime CostingExcellent Rostering & Staff Scheduling System with Realtime Costing
Is it time for an online roster system? Many operators still use pen and paper or a spreadsheet, but these aren't enough to track costs as they happen and communicate quickly with staff. Our recommended system is simple and very affordable, with powerful features. . . . keep reading

Restaurant Food & Beverage Trends for 2013 - a ReviewRestaurant Food & Beverage Trends for 2013 - a Review
There's no shortage of predictions at the end of each year about what's ahead. Here are the best of the 2013 trend guides - always useful for new ideas on food, beverages, marketing, customer trends and design changes. . . . keep reading

How to Audit and Improve the Cycle of ServiceHow to Audit and Improve the Cycle of Service
The 'Cycle of Service' is a very effective method for showing the customer experience from first contact to final departure. It can be used for service improvement, training and auditing, and is a powerful way to improve your reputation for good service. . . . keep reading

Sample Replies to Online Feedback and Negative ReviewsSample Replies to Online Feedback and Negative Reviews
These days, everyone's a critic and there's no escaping online comments on review sites and social media. Use these sample responses to give firm and prompt replies to criticism and feedback - you will gain the respect of staff and customers. . . . keep reading

100 Add-Ons and Upgrades to Sell for Functions and Events100 Add-Ons and Upgrades to Sell for Functions and Events
Catering is more than just booking rooms! It is about creating a special experience by coordinating food & beverage with decor, ambience, presentation, service style and entertainment. Each of those areas is an opportunity to sell something extra, better or a little more expensive. . . . keep reading

How a Healthy Food Group Handled a Hepatitis Scare - Crisis ManagementHow a Healthy Food Group Handled a Hepatitis Scare - Crisis Management
It's every manager and owner's worst nightmare - not just that an employee is sick, but that they have a reportable infectious disease and your high-profile as a foodservice chain means the media and public will be watching your reactions very closely. . . . keep reading


     

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