You learn so much from customers, staff and 'mystery visitors' by using surveys and questionnaires. Survey companies can be used, but they cost a LOT of money - now you can run the survey yourself at a fraction of the cost! This collection of over 60 different Forms & Surveys has been specially written for hospitality businesses to give you vital information about what your customers really think.

Areas covered include: greeting, cleanliness, correct change & bills, food and drink quality, glass and tableware, speed of service, selling skills, product knowledge, helpfulness, atmosphere, toilets, sporting facilities, gaming, music etc. Complete sets of Survey and Feedback forms have been prepared for your Bar, Nightclub, Cocktail Bar, Licensed Club, Gaming Room, Restaurant, Cafe, Bistro, Sporting Facilities, Telephone Answering and Functions. 

For each type of business you get:
· Mystery Customer Report (5 pages)
· Customer Service Checklist (1 page)
· Customer Comment Cards
· Customer Survey Interview (1 page)
· Customer Surveys (email or mail-out)

CD also includes:
· Telephone Answering Survey
· Staff Surveys on Business Efficiency
· Cost Cutting Surveys
· General Suggestion Survey
· Staff Attitude Survey
· Six sample response letters to positive and negative surveys
· Six Memos to Staff to announce Surveys and results
· Results analyser spreadsheet to for results from comment cards
· Staff Weekly Report Forms and Meeting Agendas

All Forms and Surveys are in Microsoft Word format ready for you to print off (and add to or change if you wish). They work on any modern computer. 

Mystery Customer Reports go into detail in the following areas: