Essential Staff Manual & Staff Kit for faster & more effective ways to:
- Prepare detailed Job Descriptions
- Advertise for new staff
- Run better interviews
- Choose the right person
- Get them started quickly
- Hold performance reviews
- Write fair and firm rules & policies
- Manage disagreements
- Issue warnings & handle dismissals
- Write references
- Handle contentious issues such as grooming, roster changes, time off, harassment.

Essential Staff Manual Contents

1. Introduction to the Company
Welcome to the Company
Expectations of staff
Quality Policy
Equal Opportunity commitment
Internal and External Recruitment
Links in the Chain of Employment
Work competency
2. Company Policies and Work Rules
Uniform and personal appearance
Floor and office staff
Kitchen staff
Working at other jobs
Meal and rest breaks
Absence from work and lateness
Equal Opportunity Policy
Manager & supervisor responsibility
Anti harassment poster
Language in the workplace
Grievance procedure
Correct use of email, internet and computers
Confidential Business Information
Soliciting and selling
Telephone Use
Telephone answering
Playing of CDs, tapes and the radio
Communication between
management and staff
Staff discounts
Taking food/drink out of the business
Code of Conduct
Stealing
Government inquiries
Immigration and work visas
Personal problems at work
Political activity
Religious activity
Employment of relatives
Visitors
Support for industry education
Apprenticeships and traineeships
Warnings and Discharge
from the Company
First warning
Second warning
Final warning
Dismissal
3. Pay and administration
Pay date
Superannuation
Deductions from your pay
Cash advances and subs
Time keeping and signing on
Signing on or off for another person
Rosters
Your personal details and record
Employment Status
Job descriptions
Performance standards
Performance reviews
Acting in a higher position
Acting in a lower position
Redundancy
Re-hire of staff
Pay rates
4. Holidays and time off
Public Holidays
Religious holidays
Leave without pay
Long Service Leave
Sick leave
Holiday pay
Bereavement Leave
Carer's Leave
Parental Leave
Defence Force Leave
Leave for Jury Duty
Leave for voting
Leave for a court appearance
Leave due when you leave the job
5. Workplace Health and Safety
Responsible Service of Alcohol and
Responsible Conduct of Gambling
Safe Food Handling and Hygiene
Hygiene Rules
Worker's Compensation and
Occupational Health and Safety
Safety Rules
Rehabilitation after illness or injury
Smoking in the workplace
Drugs in the work-place
Right to search bags and lockers
Staff Alcoholic Drinks Policy
Staff Security Rules
Robbery or armed hold-up

Essential Staff Kit Contents

1. Recruiting Staff
Interview Questions - Bar
Interview Questions - Kitchen
Interview Questions - Waiter
Job Advertisements
Job Application A - Restaurant or Cafe
Job Application B - Hotel or Club
Knowledge Test - Bar
Knowledge Test - Kitchen
Knowledge Test - Waiter
Knowledge Test Answers
Workplace Information for Applicants
2. Commencing Work
Appointment Letter
Essential Staff Information
Confidentiality Agreement
Contract of Employment
Staff Induction - General Staff
Staff Induction - Management Staff
3. Job Descriptions
Administration & Reception
Apprentice
Baker
Bar Manager
Bar Staff
Barista
Cellar Staff
Chef or Cook
Counterhand
Duty Manager
Financial Controller
Food & Beverage Manager
Function Supervisor
Gaming Supervisor
General Manager
Head Chef
Kitchen Hand
Operations Manager
Pastry Chef
Restaurant Manager
Sales Executive
Sales Manager
Security Person
Sommelier
Supervisor
Trainee Waiter
Waiter
4. Staff Performance and Motivation
Performance Review - Supervisor Performance Review - Bar
Performance Review - Chef
Performance Review - Waiter
Quick Performance Review
Quizz - Bar Knowledge
Quizz - Kitchen Knowledge
Quizz - Waiter Knowledge
Staff Alcohol Policy
Standards for the Bar
Standards for the Kitchen
Standards for the Bar
Yellow Card - Staff Caution
5. Finishing Work
Dismissal letter
Exit Interview
Reference Letters
Warning letters