Contents:

Useful for:

Quickly track the issue and return of alcohol for functions.

Standard form setting out all the details needed for function set-up by function staff, bar and kitchen - justs fill in the blanks.

Format for contracting with the organiser of a large function.

A one-page Agreement setting out payment, time and cancellation details so guests are clear on their responsibilities

A longer and more formal agreement setting out function requirements in more detail.

An alternative version of a short function agreement.

Filled out for issue of bottles for a function.

Essential for keeping track of the equipment you use for large functions.

Useful form for obtaining customer feedback after an event.

Keep a track of the calls you get each day, and follow them up to see how many inquiries you convert to sales. Print off and keep in a folder by the phone.

Sets out all the necessary information to get from a client on first contact. From this information, menus and packages can be sent out and tentative bookings made.

Another version of Sheet 1

Format for the Function Supervisor's report at the end of an event.

A complete list of who will be working and their start and stop times.

Briefing sheet on for function waiting staff on guests, menu and service

Checklist to use when inspecting a venue before a function.

Keep these by the phone so phone credit card payments are handled correctly.

Simple contract format for use by a venue hiring entertainers

To confirm all the details of an entertainment event or performance.

Quick analysis of the likely success of an event or performance.

Useful poster to put up backstage!

Confirmation of payment terms and performance details.

Good staff are looking for direction when they apply for a job - Job Descriptions are an excellent way to attract the people you want and also filter out people who are less suitable. They also tie in with performance reviews, and are essential if you need to issue warnings on performance or behaviour.

Sample of a Beverage Package to use at a function. Popular with many groups and can be highly profitable.

Beverage packages are popular with large groups and easy to organise. They can also be very profitable. This calculator will show you exactly how much you can make with the combinations you offer.

Adapted for the sales and hiring requirements of a catering business.

Use for working out the overall profitability of a function menu.

A critical and complete look at the figures and measurements you can use (KPIs) to check the business health and progress of your operation. Essential reading!

Combines food, beverage and labour costs to work out total profitability.

One page report for the Entertainment Manager to report on the success of entertainment and issues of the week

One page report for the Functions Manager to report on the issues and successes of the week.

One page report for the Sales Manager to report on the success of promotional work and sales efforts.

These FAX forms are designed so you can keep a folder with pre-printed forms in the office or at the front desk - if there's a problem or you need to get information, just hand-write what you need and slide it through the fax machine. No need to wait for access to a computer or for someone who can type.

Letter formats ready to use for all different situations. A quick response letter can turn around customer complaints and minimize potential problems.