Do these look like what your manager does?

It needs more than a tablet

• They perform a great quantity of work at an unrelenting pace.
• Their tasks are usually short, fragmented and varied.
• They prefer to manage issues that are current, specific and non-routine (rather than planning for the future).
• They prefer verbal to written communication (ring me, don't email me!)
• They are well connected with a network of internal and external contacts.
• They struggle to exert control over the work.

In fact, there are 10 Key Areas they need to handle in their Personal, Information and Decision-making roles - they make up the difference between a manager who can do the job...or can't. They're important factors for a Performance Review or even a Warning, and how you decide on a better person next time.

>>> Go to this week's article When You've Chosen the Wrong Person to be Manager [free access for one week after publication]

Improve Manager Skills with these Resources:

• Job Descriptions for Managers plus 100s of other staff management forms
  
• How to Find a Manager Who Can Really Solve Problems - quality staff are available if you manage the search process and interviewing in the right way
  
• Making Delegation Really Work - how to overcome a key manager weakness: their need to do everything themselves!
  
• Honesty Questions for Staff & Management Interviews - make sure you get the fundamentals right
  
• Staff Drug & Alcohol Problems: How to Act, Not Hide - a key manager responsiblity is to identify and help control substance abuse
  
• Dealing with Jerks & Bullies in the Workplace - are your managers handling this when it occurs, or hoping it will just go away?

1st Class Membership for 2010 - essential tools for a changing world. Wide-ranging information and resources in every area, it's an investment with a fast return - Join Online Now or by Fax or Invoice.

2010 Training & Events Calendar

NEW: 25 Great Ways to Promote your Hospitality Business Online - Melbourne 15 March, Sydney 7 April, Brisbane 14 April - full day workshops.

NEW: 25 Great Ways to Promote your Club Online - Sydney: 17 February 2010 - full day workshop.

NEW: Food & Beverage Alive: Queensland 2010 23-24 March 2010 in Brisbane. Two intensive days for club professionals.

Starting a Cafe or Restaurant Workshop 27 February in Sydney; 13 March 2010 in Melbourne

DVD Set: Club Food & Beverage Management Summit - ORDER NOW: huge value in this 4-DVD set, with 13 presentations from the Oct 2009 event. Great for building staff and manager skills - check the preview video online.

With warm regards -

Connect with Ken Burgin on Twitter!

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