#311 - Take Control Again: When Staff Act Like Kids
Ever had staff talking and acting like spoilt children? You may also hear yourself sounding like a 'bossy parent' when you criticise someone for being late. And there are satisfying times when you have an adult-to-adult conversation with a manager or the boss, covering issues openly and honestly.
These are all example of the Parent-Adult-Child roles that everyone plays at different times. Understanding 'the games people play' at work (often unconsciously) can be a key to improving relationships and reducing stress. It applies to all ages, not just teens and twenties.
Read more about this powerful way to improve communication in:
When Staff Act Like Kids...Tips and Tactics. Ready Reference & Downloads for 1st Class Members:
>> Make Use Of the Staff Management Resources - covering all the key issues
>> Download the hundreds of Staff Manuals and Forms - ready when you need them.
>> Download Cost Control & Profit Calculators to pinpoint problem areas fast!
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2010 Training & Events Calendar
>>> Starting a Cafe or Restaurant Workshop - 7 or 21 August in Sydney
>>> Effective Online Marketing: 1 Day Workshop for Clubs - Sydney 29 July, Brisbane 3 August
3rd Great Year >>> Food & Beverage Management Summit - Sydney 8-9 September
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With warm regards -
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Restaurant Management
