#319 - Bad Boss or Not? How to Improve Manager Effectiveness
Manager weakness is one of the main concern of business owners and senior managers - the people they have in charge are often not good at leading others. Good managers aren't usually walking the streets looking for work, and there's a lot you can do internally to raise the skills and standard of your existing supervisors, chefs and managers. HR expert Bob Sutton has followed up his best-selling book The No-A**hole Rule with ideas gathered from the enormous amount of feedback he received. The new book is called Good Boss, Bad Boss - How to be the Best and Learn from the Worst. Watch the short video summary below, and think about how it could be used to improve the leadership ability of all your staff: supervisors, managers and owners, plus those who aspire to those positions. So what makes a good boss? One thing identified by Sutton is how 'they work hard to stay in tune with how their followers (also peers and customers) react to what they say and do. The best bosses know that their success depends on having the self-awareness to control their moods and moves, to understand their impact on others, and to keep finding ways to promote effort, dignity and pride among their people. He quotes research showing that the more power you give people, the more oblivious they become to the people they lead.' Sound familiar? Ways to use this Video and the ideas it contains:
- Share a link to this article and ask for comments.
- Download the video and ask people to watch it on a PC, iPod or iPad (here's how).
- Watch it with your management team and discuss the points as they come up.
- Use it for discussion about 'what makes a bad boss' - brainstorm the worst of the worst.
- Ask the team to think of examples from a previous workplace - sometimes this is a safer way to approach controversial issues.
- Ask team members to think of what applies and does not apply to the current workplace.
- Notice the good questions asked in the interview - what else would you like to ask Bob Sutton?
- Add it to your private Staff Resource Site in a section for managers and supervisors.
- Buy the book and share it around (will it be read?) or buy it for reading on a Kindle.
Don't Forget:
- Some managers may become defensive and criticise the ideas as unrealistic or inappropriate. How will you handle this?
- Some vocabulary may not be understood (although the video is quite simple) eg 'oblivious'
- If you're the boss, you are putting yourself on the line by sharing this. But I guess you realised that!
- Material like this creates a hunger for more professional development - don't stop! This site is packed with great material for Restaurant Managers, Bar and Club Managers and Staff Management.
- Great management material from Sutton's previous book in Dealing with Jerks and Bullies in the Workplace.
Ready Reference & Downloads for 1st Class Members:
>> Ready to Use Staff Management Resources and Manuals - covering all the key issues
>> Make Use Of the
Restaurant, Kitchen & Bar Management Downloads - we've done the work for you
>> Download the hundreds of Staff Manuals and Forms - ready when you need them.
>>> Click to Join Profitable Hospitality and Start Running a More Successful Business.
2010 Training & Events Calendar
>> Starting a Cafe or Restaurant Workshop - 6 or 13 November in Sydney
3rd Great Year >> Food & Beverage Management Summit - Sydney 8-9 September
>> 20+ Ways to Promote your Business Online - Marketing Workshop - in Sydney 19 or 26 October (one evening)
>> Blogging for Business Workshop - in Sydney 16 or 30 November (one evening)
>> Twitter & Facebook Marketing Workshop - in Sydney 2 or 23 November (one evening)
With warm regards -
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