#370 - Rudeness, Manners & Etiquette - What Should Staff Know?
Staff understanding of basic etiquette is often lacking, or long-forgotten.
But if schools and parents forgot to teach it, you'll have to be coach, tutor and guide - you set the standard.
Walk through common situations and practice the words, don't just write it a list: most staff learn best by doing and talking, not reading text books. In most cases, this coaching should be handled by supervisors or duty managers - do their manners need some improvement too? Go to this week's Newsletter Article >>> Rudeness, Manners & Etiquette - What Should Staff Know?
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