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Profitable Hospitality Download Libr . . .
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Profitable Hospitality Download Library
Complete contents of the Download Library. All documents and spreadsheets in Word, Excel or PDF format, ready to use immediately or adapt as needed. Available at any time 24/7 for all 1st Class Members of Profitable Hospitality - why not Join Now. Managing Staff
Interview Questions:
- Kitchen Staff Interview Questions
- Bar Staff Interview Questions
- Waiter Interview Questions
- Management Interview Questions (including basic calculations)
- Exit Interview Questions
- Job Descriptions - for Bar Manager, Restaurant Manager and Head Chef
- 99 Performance & Discipline Memos - covering all areas for front and back of house. Short and to the point, covering problem areas and praise for work done well
- Cost Cutting Surveys (2) - for suggestions on direct and indirect costs
- Healthy Staff Checklist - it's true, healthy staff work harder. Share it around...
- Quick Performance Review - one page survey of staff performance
- Staff Attitude Surveys (2)
- Staff Business Improvement Survey - drawing on staff ideas for business improvement
- Staff Induction Checklist - covering payroll, uniform, policies and procedures
- Staff Reference Letters - 2 positive and 2 neutral
- Staff Warning Letters - 11 letters outlining why a warning is being issued and steps that the employee should follow to improve their performance
- 'Thanks to staff' Letters - 3 sample letters of appreciation to give to staff
- Roster Coster - work out and adjust wage costs before the staff schedule is made public
Download contents at any time from the Download Library
Marketing Letters & Emails
- Accommodation Packages: 5 letters to promote accommodation and destination marketing
- Anniversaries & celebrations: 11 letters to promote anniversaries and celebrations
- Apology to Customers: 11 letters for slow service, incorrect charge, poor quality etc
- Birthday Greetings: 13 letters for promoting parties and saying 'Happy Birthday'
- Cooking Classes: 6 letters to promote cooking classes being held at your restaurant
- Corporate Marketing: 11 letters to promote corporate dining, meetings and functions
- Customer Relationship Building: 15 letters to keep in touch and reactivate
- Email Promotions: 12 email promotions ready to adapt and send
- Entertainment: 11 letters to promote entertainment and music events
- Joint Venture Marketing: 4 letters to potential joint venture partners
- Food & Wine Promotion: 11 letters for promoting food and wine dinners, special events
- Function Management: 22 different letters - sales to confirmation and payment issues
- Wedding promotions: 11 letters for promoting weddings and associated events
- Gift Vouchers & Certificates: 12 different Gift Voucher and Certificate formats
- Happy Holidays: 11 letters to promote events around Christmas and festive days
- National & Special Days: 17 letters for promoting festivals and your food and beverage.
- Internal Marketing: 20 letters & memos for communicating to staff
- Introduce New Staff: 8 letters to inform staff and customers of the good news
- Managing Sponsorship: 31 letters for all aspects of requesting and offering sponsorship
- Marketing to Golfers: 11 letters to promote food & beverage & golf events.
- Media Releases: 10 Media Releases in standard format, ready to adapt
- Membership Letters: 15 letters to promote membership, renewals, communication
- Promoting to Special Groups: 11 letters promoting to sporting clubs, workplace & social groups
- Requesting Testimonials: 7 letters and forms requesting references from customers
- Seasonal Ingredients: 11 letters to promote seasonal menus and special food events
- Signature Food & Beverage: 7 letters promoting special food & beverage items
- Special Occasions & Promotions: 19 letters for promoting special days such as Valentines Day, sporting events, competitions and any time there's a party!
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Marketing Resources
- 2007 Planning Calendar - all on one page to make planning easier
- Complaint Report - Food Poisoning Allegation
- Customer Comment Cards (4): Bar, Cafe, Restaurant & Club - for gathering quick comments
- Customer Service Checklists (4): Bar, Cafe, Restaurant & Club - for short surveys and service reviews
- Mystery Customer Surveys (4): Bar, Cafe, Restaurant & Club - a professional 6-page survey to check all aspects of food, beverage, service and atmosphere. From first phone inquiry through to final departure. Can be easy edited to suit your business needs.
- Mail Survey Form - to gather customer feedback
- Competitor Survey - analyse your situation
- SWOT Analysis Sheet - check the Strengths, Weaknesses, Opportunities & Threat s as part of business planning
- The Ideal Picture at our Bar - vision statement, can be adapted for use in a cafe, restaurant or club.
- Gift Certificate Order Form - use this to promote sales
- Health, Safety, Capacity Statement - list insurance, systems and OH&S policies
Download contents at any time from the Download Library
Food Safety & Work Safety Posters
Bright colourful posters in pdf format, ready to print and laminate. Change them regularly and impress the staff. Health & Safety Inspectors also notice your commitment to safety and hygiene.
- Glove Use Posters (13)
- Hand Washing Posters (11)
- Anti-Harassment Posters (15)
- Staff Personal Care Posters (15)
- Staff Hygiene Posters (17)
Download contents at any time from the Download Library
Staff Training
Adapt these resources to the food, beverage and service style of your business. Keep it fun and do it regularly.
- Calculator Instructions - do your staff know how to multiply, divide and work out a percentage?
- French Food Quiz
- Italian Food Quiz
- Meat Quiz
- Modern Food Quiz
- Poultry & Game Quiz
- Chocolate Quiz
- Red & White Wine Quiz
- Vegetable Quiz
- Quiz: 20 Difficult Situations - what would you do if this happened?
- Wine & Food Tasting Grid - for wine & food appreciation training
Business Letters & Forms
- General Business Letters: Collection #1 - 52 different business letters to handle issues with debt, credit, landlords and other daily business transactions.
- Letters to the Government: Collection #2 - 15 letters to government departments to make complaints and requests. Professionally drafted and persuasive.
- General Letters to Staff: Collection #3 - 45 different letters to manage all areas of staff and employment relationships. Advice to applicants, appointment, warnings and dismissal.
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Spreadsheets & Profit Calculators
- Roster Coster - work out and adjust wage costs before the staff schedule is made public
- Sales & Costs Weekly Dashboard - brings costs, productivity and sales-per-head all together, making comparisons and planning much easier
- 3-Step Sales Improvement Calculator - see the effect of improving per-head spend, number of customers and how often they visit
- Breakeven Point Calculator - shows the level of sales when your business changes from loss to profit
- Event Profit Calculators (3) - for special dinners, concerts or entertainment.
- Event Profit Calculators (3) - for bar and nightclub events.
- Function Profit Calculator - a detailed profit calculator for large events
- Hamper Cost & Profit Calculator - for Christmas and special hamper promotions
- Menu Profit Calculator - combine separate recipes and popularity into a total profit picture
- Menu Profit Calculator PLUS - shows the gross profit of the menu and graphs it on a profit grid, allowing you to identify weak performers and improve their popularity and profitability
- Profit Sensitivity Calculator - see how sales improvement and expense reduction combine to create significant improvements
- Recipe Coster Plus - calculate recipe profits online
- Return on Investment Calculator - shows the 'payback' time of equipment purchases.
- Revenue per Available Seat Hour - applies Yield Management to the restaurant floor.
- Seating Efficiency Calculator - adjust length of time & table size to see profit changes
- Wine by Glass Profit Calculator - work out the profit from each bottle of wine
- Yield Test Calculator - calculate yield, waste and profit when preparing meat and seafood
Download contents at any time from the Download Library
Logbooks and Management Diaries
Master templates to produce your own logbooks. Significantly improves the accountability of managers, supervisors and chefs in a format that's easy to use.
- Club Management Logbook
- Hotel Management Logbook
- Kitchen Management Diary
- Front of House & Bar Management Diary
- Maintenance Logbook - keep track of repairs and maintenance of all items
- Key Register - do you know who has them?
- Safety & Security Manual - 6 page manual with instructions and space for phone numbers
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Restaurant Management
