More than 200 Staff Management documents and forms to help with the industry's greatest challenge: finding and keeping good staff.

Part of the 750+ Downloads and 650+ Resource Pages available for 1st Class Members. Ready to use immediately...why wait?

Staff Commencement, Performance, Motivation & Discipline

• Staff Policy Manual - 33 page manual covering conduct, performance, pay & safety issues
• Job Application Form - 2 page form for personal details, work history and disclaimers
• Welcome to the Business - an information page for applicants
• Staff Induction Checklist - covering payroll, uniform, policies and procedures
• Staff Information Sheet - to collect full contact and bank account details
• Vision Statement - describing to staff how the business works 'at it's best'
• 99 Performance & Discipline Memos - covering all areas for front and back of house. Short and to the point, covering problem areas and praise for work done well
  
• Cost Cutting Surveys (2) - for suggestions on direct and indirect costs
• Healthy Staff Checklist - it's true, healthy staff work harder. Share it around...
• Quick Performance Review - one page survey of staff performance Performance Review: Bar Staff and Servers - a more detailed survey Performance Review: Kitchen Staff - a more detailed survey
• Staff Attitude Surveys (2)
• Staff Business Improvement Survey - drawing on staff ideas for business improvement
• Staff Reference Letters - 2 positive and 2 neutral
• Yellow Card - Caution Form for a quick written record of poor performance
• Staff Party Rules & Guidelines - clearly stating everyone's responsibilities
• Staff Warning Letters - 11 letters outlining why a warning is being issued and steps that the employee should follow to improve their performance
• 'Thanks to staff' Letters - 3 sample letters of appreciation to give to staff
• Roster Coster (spreadsheet) - work out and adjust wage costs before the staff schedule is made public

Interviewing Staff

• Kitchen Staff Interview Questions
• Bar Staff Interview Questions
• Waiter Interview Questions
• 85 Management Interview Questions (including basic calculations)
• Exit Interview Questions

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24 Job Descriptions

Management Job Descriptions

• General Manager Job Description
• Restaurant Manager Job Description
  
• Food & Beverage Manager Job Description
  
• Sales Manager Job Description
  
• Operations Manager Job Description
  
• Financial Controller Job Description

• Head Chef Job Description
• Chef or Cook Job Description
• Baker Job Description
• Pastry Chef Job Description
• Kitchen Hand Job Description
• Apprentice Chef Job Description
• Counter Assistant Job Description

Bar Job Descriptions

• Bar Manager Job Description
• Duty Manager Job Description
• Bar Staff Job Description
• Cellar Staff Job Description
• Sommelier Job Description
• Security Staff Job Description

Restaurant Job Descriptions

• Restaurant Supervisor Job Description
• Host-Hostess Job Description
• Waiter-Server Job Description
• Barista Job Description
• Trainee Waiter-Server Job Description

Staff Training

Adapt these resources to the food, beverage and service style of your business. Keep it fun and do it regularly.

• Calculator Instructions - can your staff multiply, divide and do percentages?
• French Food Quiz
• Italian Food Quiz
• Meat Quiz
• Modern Food Quiz
• Poultry & Game Quiz
• Chocolate Quiz
• Red & White Wine Quiz
• Water Sales Training Quiz
• Vegetable Quiz
• Quiz: 20 Difficult Situations - what would you do if this happened?
• Wine & Food Tasting Grid - for wine & food appreciation training

Download contents at any time from the Download Library.

All documents and spreadsheets in Word, Excel or PDF format, ready to use immediately or adapt as needed.