Boosting supervision skills and knowledge in managing staff, clients and all aspects of modern functions at large & small clubs & hotels.

For function supervisors, coordinators & team leaders.

Make sure your events run perfectly every time...

Topics covered in the Bootcamp include:

• How to coach staff in essential function skills: correctly serving & clearing plates, using trays, handling glassware, setting tables, napkins, table cloths, wine service, bar coordination, silver service, coffee service, multi-course dinner settings, managing spills
• Etiquette and standards for modern functions: weddings, corporate events, special dinners, seminars, cocktail parties and entertainment
• Staff supervision: delegating tasks, organising breaks, coaching new staff on the job, working with reluctant staff, setting and maintaining standards
• Organising the paperwork: client agreements, running sheets, room setup & diagrams, debriefing and other essential systems
• Running an effective briefing session before the event
• Understanding function and event jargon, training staff in food & beverage knowledge
• Working with clients at the event: skills and procedures, customer psychology
• Understanding kitchen operations: how it all comes together, working with chefs
• Handling multiple events: managing your time, your clients and your staff
• Co-ordinating suppliers & services: flowers, photographers, video, musicians, event managers
• Practical OH&S: briefing staff and clients, food safety, RSA, keeping the event safe & happy

Presented by Ken Burgin & Bill Shirley of Profitable Hospitality in conjunction with the Club Managers Association

BOOKINGS: Phone CMA on 02-9643 2300 (Australia).

DATES & LOCATIONS: Check the CALENDAR for dates and location of this and other workshops.

COST: $445 pp for CMA Members or Affiliate, or $485 each for non-members (GST incl).
To see if you are eligible for CMDA Affiliate discounts check here.