Boosting supervision skills and knowledge in managing staff, clients and all aspects of modern functions at large & small clubs & hotels.

For function supervisors & managers, co-ordinators & team leaders.

Make sure your events run perfectly every time...

Course content includes:

• Fast training for staff in essential skills: correctly serving & clearing plates, using trays, handling glassware, setting tables, napkins, table cloths, wine service, bar coordination, silver service, coffee service, multi-course dinner settings, managing spills

• Etiquette and standards for modern functions: weddings, corporate events, special dinners, seminars, cocktail parties and entertainment, plus function terms and jargon

• Staff supervision: delegating tasks, organising breaks, coaching new staff on the job, working with reluctant staff, setting and maintaining standards

• Organising the paperwork: client agreements, running sheets, room setup & diagrams, briefing, debriefing and other essential systems

• Working with clients at the event: skills and procedures, customer psychology

• Understanding kitchen operations: how it all comes together, working with chefs

• Handling multiple events: managing your time, your clients and your staff

• Co-ordinating suppliers: flowers, photographers, musicians, event managers

• Practical OH&S: briefing staff & clients, food safety and RSA for a safe & happy event

Presented by Bill Shirley of Profitable Hospitality in conjunction with the Club Managers Association

Check the CALENDAR for other workshop and trade fair dates.