Do you contract out your club's catering? Or maybe you have, but now want to bring it back in-house.

It's time the contractor relationship was handled much more professionally - this workshop will show you how.

For senior management, club executives, contractors and directors.

Topics for the workshop will include:

• To contract - or not? The good, the bad and the ugly. What are you giving up or gaining?
• Clubs can be goldmines - why are contractors often more successful at running catering operations than club-managed operations?
• Which contractors are more likely to be successful?

The Legal Issues

• Benefits of having a written contract - Elements of a good Catering Services Agreement
• A License v. a Lease - what's the difference? - Insurances - who is responsible for what?
• Risk management issues and legal liabilities for contractors - what responsibility stays with the club?
• Intellectual Property issues (eg signage, trading names etc.) - who owns what?
• Termination - contract, performance based, early termination, compensation
• Industrial Relations issues - award conditions, workers compensation, who "owns" the staff and entitlements when the contractor takes over or leaves?
• Preparing for Contractors - the decision, preparing the Tender document, recruitment, selection, ongoing partnership.

• How to design Performance Management Standards for contractors. Incentives - what's appropriate and what works?
• Case studies of club contracters, and of clubs that took catering back in-house - successful and unsuccessful.
• Managing quality issues - food, customer service and staff performance. Who manages functions?
• Matching the club's image with the caterer's style.
• Subsidies, free rent, profit and overheads - the financial picture from the perspective of the club and the contracter.
• Issues for small clubs - how do I find someone who can do the job?
• The case against contracting - what are the benefits of doing it yourself? Building an entrepreneur culture in your club.
• Selling a new policy to the board and the club members