Club patrons now expect much more from a coffee shop: McCafe & Gloria Jeans have set a new standard for popular venues.

This practical workshop will show how to offer faster and more efficient service, a better product and improve the bottom line.

For café supervisors, catering managers, contractors & key café staff.

Course content includes:

• Organising workflow for faster service and shorter queues
• Coffee equipment setup, maintenance and use
• Equipment selection - making the right choice for volume and usage
• Choosing the right suppliers -- how to negotiate a good deal
• Modern café design -- quick changes to improve the appearance
• Choosing and training the right staff for the job, including barista skills
• Selling the right coffee to all generations -- older, younger and seniors
• Better beverage menus: how to add profitable new products to the mix
• Better food menus: designing for taste, speed and ease of preparation
• Menu design principles: layout tricks that influence sales
• Food Safety in the café -- making it a daily priority
• Cost Control and Gross Profit -- how to monitor and improve the figures

Presented by Profitable Hospitality in conjunction with the Club Managers Association.
Workshop presenters: Ken Burgin and Bill Shirley.

Workshop includes a workbook, resource web page, refreshments and lunch.

BOOKINGS: Phone CMA on 02-9643 2300 (Australia) or Download the Booking Form

DATES & LOCATIONS: Presented in Sydney at CMAA Auburn
Check the CALENDAR for dates.

COST: $255 pp for CMA Members or Affiliate, or $295 each for non-members (GST incl).

* Check the Club Café & Barista Training Day if you need hands-on barista training and coffee-making skills