Club Café & Barista Training Day
For café supervisors, café, catering and bar staff.
Presented at your premises to focus training on the particular needs of your club.
This hands-on workshop will teach staff how to make, serve and sell coffee and tea of a high standard; quickly and efficiently.
Course content includes:
- Opening and closing routines for maximum efficiency
- Organising workflow for faster service and shorter queues
- Preparing cappuccino, café latte, macchiato, short & long black, tea
- Texturing and 'frothing' milk
- Standard preparation of coffee and tea
- Managing workflow for multiple orders and speed
- Managing crowds and a sudden rush of orders
- Cleaning and maintaining the work area
- Understanding the hygiene and food-safety issues in coffee making
- Essential product knowledge about sourcing, roasting and origins of coffee
- Sales skills for baristas -- upselling and add-on sales
- Handling common questions and customer requests, plus café etiquette
- Daily maintenance of the coffee machine
Presented by Profitable Hospitality in conjunction with the Club Managers Association.
Workshop presenters: Ken Burgin or Bill Shirley.
Workshop includes a workbook and resource web page.
Presented at your club in a full-day or over 2 half-days, according to your needs.
For BOOKINGS and more information: please phone CMAA on 02-9643 2300 (Australia)
* Check the Club Cafe Operations Workshop if your focus is on cafe management.
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Restaurant Management
