For café supervisors, café, catering and bar staff.

Presented at your premises to focus training on the particular needs of your club.

This hands-on workshop will teach staff how to make, serve and sell coffee and tea of a high standard; quickly and efficiently.

Course content includes:

• Opening and closing routines for maximum efficiency
• Organising workflow for faster service and shorter queues
• Preparing cappuccino, café latte, macchiato, short & long black, tea
• Texturing and 'frothing' milk
• Standard preparation of coffee and tea
• Managing workflow for multiple orders and speed
• Managing crowds and a sudden rush of orders
• Cleaning and maintaining the work area
• Understanding the hygiene and food-safety issues in coffee making
• Essential product knowledge about sourcing, roasting and origins of coffee
• Sales skills for baristas -- upselling and add-on sales
• Handling common questions and customer requests, plus café etiquette
• Daily maintenance of the coffee machine

Presented by Profitable Hospitality in conjunction with the Club Managers Association.
Workshop presenters: Ken Burgin or Bill Shirley.

Workshop includes a workbook and resource web page.

Presented at your club in a full-day or over 2 half-days, according to your needs.

For BOOKINGS and more information: please phone CMAA on 02-9643 2300 (Australia)

* Check the Club Cafe Operations Workshop if your focus is on cafe management.