Clubs+ Business Essentials Workshop - Melbourne
29 February - 1 March 2012 at The Eastern Golf Club in Melbourne A practical two-day Workshop introducing modern business management skills for managers, supervisors, chefs and club staff. Be inspired by the possibilities of entrepreneurial thinking in a club setting. Discover effective and motivational methods for managing staff; creating consistently good service; boosting productivity and controlling costs. Workshop Topics Include:
RSL Sub-Branch of the Year 2011 and initiator of the first Business Essentials Workshop.
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Leadership
- An introduction to Leadership opportunities and self-development
- What is Leadership and how is it different from Management?
- Developing yourself as a Leader, no matter what your role
- Taking the tough decisions - or are they?
Delegation - what, when and how
- What is Delegation?
- Knowing when and how to delegate task
- Methods of delegation
- Building your team strengths through delegation
Clubs Victoria 2011 Club of the Year, and our hosts for the Workshop.
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Achieving Quality Customer Service - What customers want (and don't want) in 2012
- Identifying the causes of customer service problems
- How to create a Cycle of Service for consistently good results
- Turning negatives into positives - professional complaint handling
Managing Staff Performance and Giving Feedback
- Identifying common performance problems in a club setting
- Separating incompetence from misconduct, and dealing with both
- Techniques to give quick, constructive feedback for minor problems
- Creating a positive climate for staff performance improvement
Financial Basics
- Understanding daily, weekly & monthly food & beverage results
- Cost control essentials for a food and beverage business
- 4 essential calculations for club managers
- Fast ways to use sales and cost reports to pinpoint problem and success factors
The Final Session: How to Create a Great Beer Venue! Discover ideas you can use, which could translate into serious dollars for your club. Enjoy a beer tasting and special dinner, pairing great food with great beer! Join us at The Local Taphouse, 184 Balaclava Rd, St Kilda on March 1st -- 5.30PM for 6PM.
COST: $495 +GST for the two-day Workshop including beer dinner at The Local Taphouse.
INCLUDED: refreshments, lunch, work notes, resource web page, and special dinner at The Local Taphouse.
TRAINING VENUE: Eastern Golf Club, 473 Doncaster Rd, Doncaster.
WHEN: 29th Feb & 1st March: 9am - 4.30pm
BOOKINGS & INFORMATION: Club Managers Association or phone 1800 001 353 This event was initiated by Frankston RSL Sub Branch, a club renowned for its commitment to training and phenomenal success. The Eastern Golf Club, another very successful club, was selected as the venue for the Two-day Introductory Workshop due to it's location, fine reputation and ready access.
>>> Download the Workshop Flyer and also Download the Clubs+ 2012 Calendar
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Restaurant Management
