New Content at Profitable Hospitality
Check back regularly for new Downloads, Articles, Links and Resources on Profitable Hospitality. Access 1400 Management & Marketing Downloads: templates, manuals & calculators are ready to use - we've done the hard work for you! Plus 1000+ resource articles with the latest and best strategies for employee management, staff management, cost-control, business startup and profit-building.
| Week of February 12, 2012 |
| Latest Articles and Downloads: New Articles:
Latest Online Resources - these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member's List. |
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Sunday, Feb 19, 2012 08:56
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| Week of February 5, 2012 |
| Latest Articles and Downloads: New Articles: Newsletter: - Icky Stuff: 20 Ways to Upset and Lose Customers
It's easy to overlook a host of unpleasant things we make our customers experience. Here are a few nasties you may find in a frank & honest review of your venue, from front door to rear entrance. This is a 'must read & respond' for all staff! Latest Online Resources - these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member's List. |
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Saturday, Feb 11, 2012 06:16
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| Week of January 29, 2012 |
| Latest Articles and Downloads: New Articles: Newsletter: - When is it OK to Say NO to a Customer?
There are times when we need to steer customers away from what they want, to an option that's more possible, more profitable, or won't have anyone breaking the law. Smart operators learn how to say No without actually using the N word. Latest Online Resources - these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member's List. |
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Saturday, Feb 04, 2012 09:00
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| Week of January 22, 2012 |
| Latest Articles and Downloads: New Articles: New Downloads: - Opening Restaurant Equipment List
It includes restaurant supplies and a restaurant smallware list. Use it with the other checklists for planning your new cafe or restaurant.
Latest Online Resources - these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member's List. |
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Saturday, Jan 28, 2012 06:44
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| Week of January 15, 2012 |
| Latest Articles and Downloads: New Articles: Newsletter: |
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Saturday, Jan 21, 2012 05:58
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| Week of January 8 |
| Latest Articles and Downloads: New Articles: - How to Run an Effective Performance Review
If done correctly, they can be of the best tools to boost productivity, increase morale and improve business outcomes. But many people feel about Performance Reviews the way they feel about the dentist - fear, avoidance and a desire to run away!
- Effect of Weekend Penalty Wage Rates in Australia
There's been discussion recently about the effect of Austraia's weekend and public holiday penalty wage rates, and how this impacts restaurant profits, opening hours and employment.
- Training Resources [Free] - making a cooking video; Best Websites - new site added to the list; Best Blogs - new blog site added to the list.
Newsletter: - How to Turn First-Time Customers into Regulars
Regulars are the life-blood of most businesses, and they all started with a first visit. My first visit to a classy restaurant recently had me thinking of all the small things that could be done to ensure customers come back a second or third time. The food was great and the service accurate, but there were many missed opportunities.
Latest Online Resources - these are the useful websites, links and finds we post on Twitter throughout the week. To keep up with the latest, follow Ken Burgin on Twitter or go to the special Member's List. |
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Saturday, Jan 14, 2012 06:49
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Restaurant Management
