Restaurant Management


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home | Restaurant Management

Restaurant Management

Find the latest information on restaurant and hospitality management right here!

We post new articles every week on staff recruitment, motivation and retention, cost control, customer service, kitchen management, marketing and much more. Click on any headline below to find the full article.

And be sure to click the 'More Headlines' link at the bottom of the page to read dozens more articles you may have missed.

How to Organize a Successful Gift Certificate Program

Many of your competitors are offering Gift Cards & Vouchers. Now's the time to promote them for gift giving, but there are issues to be considered in preparing a program that will work. . . . keep reading

Honesty Questions for Staff and Management Interviews

To find out about a candidate's ethics, it's important to probe their experience & dilemmas they have faced in past work. Behavioural interviewing techniques are the key to doing this well. . . . keep reading

6 Common Server Scams, and How to Prevent Them

Anyone that works for you could be stealing. The best thieves in your business are those you'd never suspect - that's why they're successful. Check these 6 problem areas and take action. . . . keep reading

Party, Wedding & Event Planning Toolbox

Function & Event Organizers are always juggling 10 things at once. These 21 great online tools help you work more efficiently at the office or home. Plus free online services customers will love. . . . keep reading

Managing and Retaining Spanish-speaking Employees
Hardworking Latino employees are key to the restaurant industry. The cost of hiring and training is steep so retaining your good employees will help the bottom line. Cultural understanding is essential. . . . keep reading

Reducing Tension Between Kitchen & Front of House
It's the eternal drama - friction between floor staff and the kitchen. And it's so unproductive. Use this article as your 'Action Agenda' for making changes. . . . keep reading

350+ Menu Terms and Descriptions

The right choice of adjectives and descriptions adds appeal to any menu. It needs more than just an ingredient list - good menu words can make customers feel hungy and ready to spend more. . . . keep reading

How to Make Your Business Interesting to Journalists

Why do some restaurants, cafes & bars attract plenty of media attention, while others are ignored? You need to identify what's new, fresh or different about your story, and highlight it - here's how. . . . keep reading

9 Ways to Negotiate a Better Deal and Pay Less

Even if you don't like to hussle, there are many ways to ensure that you pay less than the asking price. Use these well-tested techniques to negotiate like a professional, every time! . . . keep reading

How to Prepare your 'No-Crisis' Plan

There's enough drama in hospitality already! Proper planning for breakdowns with equipment, supplies, staff and weather means less stress, lower costs and a better reputation. . . . keep reading

When You Win an Award: How to Promote the Good News

Congratulations - you've won an award for Best Food, Best Wine List, Best Service or Best Website! Now use this opportunity to attract customers & media interest. But you have to move quickly! . . . keep reading

10 Ways to Measure & Improve Sales Performance

Measuring staff productivity, menu performance or changing trends? It always shows up in the figures. Most POS systems offer hundreds of report options, but a few key numbers will give you all the information you need. . . . keep reading

Action Plan to Improve Dessert Sales

Desserts and sweet treats are a great way to increase sales. There's money to be made when you mix sugar, air and water with flavour: here's how to boost the popularity of this menu essential. . . . keep reading

8 legal ways to spy on your competition.

Are your competitors better at marketing than you? When do they make menu changes? Why do people visit them instead of you? Here's how to stay alert and improve your position in the market. . . . keep reading

How to Choose an Espresso Machine for Restaurant or Bar

Good coffee gives a boost to your reputation and bottom line - use this detailed checklist to make the right decision based on your image, size, layout considerations and available staff skills. . . . keep reading

#234 - Fraud Prevention: Pre-Christmas Checklist
Are you less careful about stock and money when it's busy? We've all taken shortcuts, but this year the stakes are higher, margins are thinner and thieves more resourceful. More checks are needed. . . . keep reading

How to Create a Great Employment Page on your Website

Your employment information page is a vital part of your strategy to recruit quality applicants. Even a small business can make a big impact - here's how. . . . keep reading

#229 - Shorter Wait Times: Keeping Customers Happy
Good, cheap, fast. Time was customers understood that they could only have 2 of these at any one time. Times have changed - if you don't cut waiting times, you lose out to competitors who are offering all three. . . . keep reading

Valentines Day Restaurant Marketing

Promotions, menu suggestions and a raft of ideas to make this a promotional event that doesn't just fill seats but also creates a new, regular clientele for throughout the year. . . . keep reading

When Staff Act Like Kids...Tips and Tactics

A lot of the time, interaction with staff is not perfect. As you understand the different roles of Parent, Adult and Child that we all play, communication can become more effective and real. . . . keep reading

How Fast Is This Line Moving? Making Queues Move Faster

Everyone waits in line. Few people enjoy it. Making the line move quickly (or appear to move quickly) will keep your customers happy and ready to spend what they planned. Here's how to do it. . . . keep reading

Restaurant, Hotel, Motel & Club Trade Associations

Where to find the relevant restaurant, hotel or club association for business information and support, member benefits & advice in Australia, USA, UK, Canada, New Zealand and more. . . . keep reading

How to do Quick Customer Research on your Local Area

It's smart business to adjust your menu and concept to the customers in your neighbourhood. Use these free tools to find key demographic information, and compare with other areas for added insight. . . . keep reading

How to Manage the Kitchen If You're Not a Chef

If you're accountable for the profits of a food operation, you need to know all about how the kitchen works and move in that space with confidence. Here's how. . . . keep reading

#222 - Cash Control: are your systems tight enough?
Ever had a break-and-enter robbery? When it happens, you have a completely new attitude to security - much more careful and less trusting. But many businesses make external security a priority and neglect internal controls. . . . keep reading

The Easy Way to Handle Bookings & Payment for Events

Concentrate on the party, not the paperwork. These services are popular & trusted: many customers prefer to book online. Also recommend them to event organizers using your venue. . . . keep reading

How to Write Job Advertisements That Really Work

Most of your competitors' job ads are so poorly written that a good ad. can stand out like a beacon. The secret, of course, is to offer benefits that match the desires of the applicants you want to hire. . . . keep reading

Healthy Staff Work Harder

How much do you need to be 'mother and father' to the staff? Your Duty of Care is much more than just checking for slippery floors; healthy staff will also boost productivity. . . . keep reading

How to Create a 10 min. Staff Induction for Video iPod

Make the induction process faster and easier for casual or hourly staff. This step-by-step guide will assist you to give every new team member a thorough introduction to the business . . . . keep reading

How to Create a Secure, Shared Website for Staff

Social media is becoming the new way to communicate with employees. Here's how to build your own internal site at no cost, to share information and build engagement. It's easy to be cool! . . . keep reading

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