Marketing and management resources for restaurants, cafes, clubs and hotels.Marketing and management resources for restaurants, cafes, clubs and hotels.
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home | Restaurant Management
 

Restaurant Management

Find the latest information on restaurant and hospitality management right here!

We are constantly adding new content on staff recruitment, motivation and retention, ktichen cost control, kitchen management, bar cost control and bar management, management systems and much more. Click on any headline below to find the full article.

ProfitableHospitality.com content is designed to give restaurants, cafes, clubs and hotels the tools and support needed to create a great business.

Sample Guidelines for Staff on Use of Social Media
Sample Guidelines for Staff on Use of Social Media There's no avoiding Facebook, Twitter, SnapChat and a wide range of review websites. Staff and managers need guidance on what is acceptable usage - use this template to create a policy that everyone can understand and follow. . . . keep reading
12 Legal Ways to Spy on Competitors & Track Your Own Reputation
12 Legal Ways to Spy on Competitors & Track Your Own Reputation Are your competitors better at marketing than you? When do they make menu changes? And what are people saying about you? Here's how to stay alert and improve your position in the market. . . . keep reading
How to Get the Best from Facebook in 2014 - Video Review
How to Get the Best from Facebook in 2014 - Video Review Experienced Facebook marketer CJ Hudson gives his recommendations for attracting more engagement & sales through Facebook - a lot has changed! The days of 'free promotion' are over - much more care is needed with posts and updates. Video includes reviews of several hospitality sites. . . . keep reading
Restaurant, Food and Beverage Trends for 2014
Restaurant, Food and Beverage Trends for 2014 There's no shortage of predictions at the end of each year about what's ahead. Here are the best of the 2014 trend guides - always useful for new ideas on food, beverages, marketing, customer trends and design changes. . . . keep reading
How to Run a Staff Survey That Gets Lots of Replies
How to Run a Staff Survey That Gets Lots of Replies When the pressure's on and there are problems on a shift - this could be the best time to ask staff for suggestions! But you have to make the survey quick, easy to understand, and easy to fill out - here's how to get some very useful information. . . . keep reading
How to Brand your Business so Everyone Remembers It
How to Brand your Business so Everyone Remembers It Strong visual branding of your cafe, restaurant or bar is one of the best ways to remind people who you are, what you offer and what you stand for. It's much more than just a good logo and colours - it's how and where they are used that will create a strong and lasting impression! . . . keep reading
How to Set Up a SMS Campaign to Attract Job Applications
How to Set Up a SMS Campaign to Attract Job Applications A good SMS service (there are plenty around) lets you set up a simple, effective 'keyword' campaign so people can text a special word to a mobile number, and get back a job form they can fill out on the spot. A great way to reach people at events, or through signs in your venue. Here's how to do it. . . . keep reading
23 Ways to Gather Customer Feedback Fast!
23 Ways to Gather Customer Feedback Fast! Most customers are willing to give feedback, but the process must be easy and in some cases confidential. Whether it's feedback forms, social media, text messages or online surveys, there are many ways to find out what really people think. And the positives usually outnumber the negatives! . . . keep reading
Excellent Rostering & Staff Scheduling System with Realtime Costing
Excellent Rostering & Staff Scheduling System with Realtime Costing Is it time for an online roster system? Many operators still use pen and paper or a spreadsheet, but these aren't enough to track costs as they happen and communicate quickly with staff. Our recommended system is simple and very affordable, with powerful features. . . . keep reading
How to Audit and Improve the Cycle of Service
How to Audit and Improve the Cycle of Service The 'Cycle of Service' is a very effective method for showing the customer experience from first contact to final departure. It can be used for service improvement, training and auditing, and is a powerful way to improve your reputation for good service. . . . keep reading
Sample Replies to Online Feedback and Negative Reviews
Sample Replies to Online Feedback and Negative Reviews These days, everyone's a critic and there's no escaping online comments on review sites and social media. Use these sample responses to give firm and prompt replies to criticism and feedback - you will gain the respect of staff and customers. . . . keep reading
100 Add-Ons and Upgrades to Sell for Functions and Events
100 Add-Ons and Upgrades to Sell for Functions and Events Catering is more than just booking rooms! It is about creating a special experience by coordinating food & beverage with decor, ambience, presentation, service style and entertainment. Each of those areas is an opportunity to sell something extra, better or a little more expensive. . . . keep reading
How a Healthy Food Group Handled a Hepatitis Scare - Crisis Management
How a Healthy Food Group Handled a Hepatitis Scare - Crisis Management It's every manager and owner's worst nightmare - not just that an employee is sick, but that they have a reportable infectious disease and your high-profile as a foodservice chain means the media and public will be watching your reactions very closely. . . . keep reading
Short Videos for Developing Manager Skills
Short Videos for Developing Manager Skills Each of these short videos (3-4 min.) looks at a different management challenge, and an expert discusses how the issue should be handled. They bring sophisticated management concepts within the reach of your management team, no matter what their level of experience. . . . keep reading
How to Choose the Right Staff Incentive or Bonus Program
How to Choose the Right Staff Incentive or Bonus Program These 6 different staff incentive or bonus programs can add a very positive boost to sales and profit margins. The business makes more money, and smart staff can increase their pay. But some programs work better than others, according to the type of job and outcome required - choose carefully. . . . keep reading
Restaurant Food & Beverage Trends for 2013 - a Review
Restaurant Food & Beverage Trends for 2013 - a Review There's no shortage of predictions at the end of each year about what's ahead. Here are the best of the 2013 trend guides - always useful for new ideas on food, beverages, marketing, customer trends and design changes. . . . keep reading
Food Truck Business: Strengths, Weaknesses & Profit Opportunities
Food Truck Business: Strengths, Weaknesses & Profit Opportunities With food trucks gaining popularity, there are many questions about the feasibility of these startup ventures. Is this an easy way to make money? The upside is appealing, but there are many challenges to consider. . . . keep reading
Food Truck Business: Videos and Resources
Food Truck Business: Videos and Resources Learn first-hand from interviews, stories and examples of food trucks on the road - satisfying customers, handling competition, making good food, coping with the weather and dealing with food safety, hygiene and zoning regulations. . . . keep reading
Reducing Fraud in Restaurant, Club and Hotel Administration
Reducing Fraud in Restaurant, Club and Hotel Administration In every fraud investigation, there are familiar red flags that have gone unnoticed for some time, allowing the fraud to continue. This detailed article looks at fraud in payroll, credit policies, purchasing, cheques and financial statements. Do you know what to look for? . . . keep reading
Why Restaurants Go Broke - Understanding the Numbers
Why Restaurants Go Broke - Understanding the Numbers Showing the different cost factors that cause a restaurant or cafe to lose money and eventually fail. Recent high-profile failures of famour restaurants have made understanding these principles more important than ever . . . keep reading
How to Maximise the Resale Value of a Cafe or Restaurant: Webinar Replay
How to Maximise the Resale Value of a Cafe or Restaurant: Webinar Replay When it's time to sell your business, how will you get the best price, when you want it? This 60 minute webinar with the 'cafe lawyer' will show you how to organise the sale process to get the best result, as fast as possible. . . . keep reading
20 Ways to Cut Water, Gas, Electricity Costs in a Foodservice Business: Webinar Replay
20 Ways to Cut Water, Gas, Electricity Costs in a Foodservice Business: Webinar Replay In this very practical session you will learn sure-fire ways to save money and reduce costs in all areas of your business - with cooking, heating, cooling, refrigeration, lighting and water use. You'll also make a significant reduction in your greenhouse gas emissions. . . . keep reading
Using Toyota's 8 Waste Control Methods in Your Business
Using Toyota's 8 Waste Control Methods in Your Business Controlling waste is always a priority, but the term 'waste' covers much more than just throwing out food or overpouring spirits. Toyota Motors built its world-class success by carefully watching and controlling every step of the manufacturing process, especially waste. Learn from their methods and discover new ways to cut costs and improve your bottom line. . . . keep reading
How to Use QR Codes in a Restaurant, Cafe or Bar
How to Use QR Codes in a Restaurant, Cafe or Bar QR codes are powerful little marketing and information tools. These 2D barcodes bridge the gap between the real world and mobile Internet, and as smartphones saturate the market, they allow customers to interact with your content in new ways. . . . keep reading
Manage Restaurant Seating Space for More Profits
Manage Restaurant Seating Space for More Profits Table turn is, simply, how fast a table of patrons turns over to a new set of patrons.The faster this happens for you, the better, because you only have a set number of tables and the faster you can turn them over, the more money you'll be able to make. . . . keep reading
Using Music to Improve Revenue Management
Using Music to Improve Revenue Management How can you harness the emotional power of music? That comes down to two words: volume and tempo. Let's see how you can use music to affect the behaviour and spending of your guests. . . . keep reading
Progressive Discipline & Warnings: How to Write them Correctly
Disciplining staff is hard enough without having to worry about whether the employee, who is bound to believe that they don't deserve the discipline, is disgruntled enough to seek an attorney or solicitor. . . . keep reading
Excellent Example of Recruitment Pages on a Cafe Website
Excellent Example of Recruitment Pages on a Cafe Website Most employers still think that by writing a list of what they want (eg hard-working, energetic, committed etc) there will be a line of people keen to start! It's never that simple. This smart business shows the right way to attract the best people and really compete in the 'war for talent'. . . . keep reading
8 Types of Difficult Customers and How to Deal With Them
Customers are only difficult because they're in a situation where their needs are not being met. If we can better match the needs of a customer who is late, angry or having a problem, their perception of us will be measurably higher and feedback much more favourable. . . . keep reading
How to Sell Restaurant and Bar Products Online
How to Sell Restaurant and Bar Products Online There are many ways to sell souvenirs and merchandise from your cafe, restaurant or bar. Most customers who like your venue want the convenience of buying online, and it's easy to make them feel secure and safe. . . . keep reading
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