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home | Tip of the Week
 
Tip of the Week

Tip of the Week

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Want more? More than 120 previous Newsletters are in the Tip of the Week Archive.

Effect of Weekend Penalty Wage Rates in Australia
Effect of Weekend Penalty Wage Rates in Australia There's been discussion recently about the effect of Austraia's weekend and public holiday penalty wage rates, and how this impacts restaurant profits, opening hours and employment. Watch this short video to see how the sums actually work on Saturday, Sunday and Public Holidays. . . . keep reading
#378 - When is it OK to Say NO to a Customer?
There are times when we need to steer customers away from what they want, to an option that's more possible, more profitable, or won't have anyone breaking the law. Smart operators learn how to say No without actually using the N word. . . . keep reading
#377 - My Best Online Marketing & Management Tools for 2012
The 2012 challenge is to keep up with new information, a mobile workplace, constant communication and the drive for efficiency. Here's my list of 11 Tools that keep me efficient and on top of a fast-changing industry - how many will you find useful? . . . keep reading
#376 - How to Turn First-Time Customers into Regulars
Regulars are the life-blood of a business, and they all started with a first visit. Service for first-timers may need to be different to what's offered to regulars, and you should take the opportunity to add them to your database. . . . keep reading
New Content at Profitable Hospitality
New Content at Profitable Hospitality Check back regularly for information about new Downloads, Articles, Links and Resources on Profitable Hospitality - there's a constant flow! . . . keep reading
#375 - A Clever Customer Tip + Season's Greeting
Here's our Christmas video for you, and what about a video for your customers? This free service lets you upload photos, choose music and in a couple of minutes it's mixed into an animated video just like this one. . . . keep reading
#374 - Directions for Firmer, Smarter Staff Management in 2012
How can you use the current downturn to make permanent and dramatic improvements in the way you manage your people? A crisis can be an opportunity to make big changes - don't waste the opportunity! . . . keep reading
#373 - Creating a Happier Business: the Boss, the Staff & the Customers
It's been a tough year, and you've tried to keep smiling while customers feel nervous, unhappy and even miserable. There are many ways to 'build in the fun' so it doesn't depend on having a comedian at the bar. . . . keep reading
#372 - Limiting the Damage When Staff Leave
There will always be staff leaving: this Checklist helps to minimise the disruption and expense, whether you're glad or sad that they're going. There are security considerations, the return of business property, and legal obligations for pay and benefits. . . . keep reading
#371 - Use these 5 Common-Sense Profit Booster Steps
See how changes to one or all of the 5 parts of your sales and cost management process can dramatically improve profits. . . . keep reading
#370 - Rudeness, Manners & Etiquette - What Should Staff Know?
Staff understanding of basic etiquette is often lacking, or long-forgotten. But if schools and parents forgot to teach the finer points of etiquette, you'll have to be coach, tutor and guide - here's what to cover. . . . keep reading
#369 - How to Avoid Mistakes & Losses With New Staff
The first days and weeks can be difficult for new staff, even if they don't show it - and sometimes the best are the easiest to lose. Ideally, their first impressions should be very positive: 'I like this place and they know what they're doing'. . . . keep reading
#368 - 6 Essentials for a Modern Staff Manual: What Needs an Update?
A good Staff Manual isn't long and complicated, or a dump-bin for every new memo or brainwave from the boss. There are 6 areas where policy is often behind the times: does your Manual reflect the modern world? . . . keep reading
#367 - 2 Great Efficiency Tools (both Free)
Here are two great online services to increase your efficiency and 'digital literacy' - explain ideas, eliminate repetitive tasks and even reduce the need for an outside designer. . . . keep reading
#366 - More Christmas Profit Opportunities
The more you plan, the more you earn. And the more you're prepared, the sharper you are with negotiations for large bookings and groups. Take the opportunity of increased trade to boost profits now and trade in 2012. . . . keep reading
#365 - Measuring Kitchen & Food Cost Performance
Your kitchen staff need accurate and up-to-date figures. Do they have them? Modern POS and accounting systems make data collection and sharing faster and more accurate than ever - it's time for chefs to have the information they need to do a great job. . . . keep reading
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