The latest training tips and methods for hotel, restaurant, cafe, culinary, club, bar & waiter trainers and educators.
These pages are designed to inspire you and your students: if learning is enjoyable, retention is always improved. Do a great job and advance your career...
Links to useful training sites, culinary resources, food & beverage information, chef training, waiter training and online training. Plus Powerpoint and presentation resources, training in computer and numeracy skills, customer service training and information to help you use blogs, online groups and podcasting as training tools.
If you're from a college or education website, why not add this page to your Link resources.
Check the Training Library for entries before July 2006 (still very useful).
SUGGESTIONS? Please email ideas and tips to include in this collection.
How to Produce Better Hospitality Leaders
What do we expect from our supervisors in hospitality?
"We expect them to educate employees to become fully capable contributors and to create outstanding guest experiences thus contributing to an increase in revenues and profits. We expect our supervisors to be accountable leaders. In sum, teaching is all about leadership. And leadership is all about teaching. The two are almost synonymous."
Management objections usually centre around 3 areas:
* Time - it takes too much time or they don't have the time. * Money - it costs too much money. * People - we can't free up the people.
Bob Pike outlines a 5 Point Strategy in response - more important than ever, as training budgets are often the first to get the razor...
Sunday, Mar 21, 2010 12:33
Using 'Emotional Intelligence' Concepts in the Hospitality Workplace
Ever wondered about EI and how it could be used for better management? There's a detailed article at Training Flash on how US chain Zaxby's uses it for manager selection and assessment.
"Our conclusions were that the attributes that predict success for all industries: self-actualization, happiness, optimism, self-regard and assertiveness were important for our industry as well. But we found three new ones that are important for restaurant managers: reality testing, emotional self-awareness and impulse control."
Power in the Workplace: Understanding the Issues and Ourselves
We're all leaders in different ways: a manager, a team leader, a supervisor or a unit chief. Maybe you're a CEO, GM or VP. At home, you might be a grandparent or parent. In the community, you might be a youth leader, a coach, a council member or a task-force chair.
There are many sources of power: title, position, experience, expertise, skill, seniority, charisma, culture, tradition, class, ownership, wealth, connections, and so on. They all wield power. But what kind of power?
This is a great topic for discussion with your supervisors and managers, and workplace guide Tom Terez has a great discussion download available. Full of examples, and there will be plenty more your team members can bring to the table.
Tuesday, Mar 02, 2010 02:43
Textbook & Book Price Comparison Websites
Need to check where you or students can find textbooks at the cheapest price? There are several to use: TextBookPriceComparison and DirectTextBook. Also for Australian searchers, Booko is always useful.
Can also be used for comparing the prices of cookbooks.
Saturday, Jan 23, 2010 11:41
5 Rules for Better Powerpoint Presentations
For students, managers or any time a slide presentation is needed:
Sunday, Jan 10, 2010 03:39
How to Improve Student (and Office Staff) Skills with Technology
For all the cool new laptops and talk about 'digital natives', most students still use their computers like a typewriter. And let's not start on the teachers or managers, or office staff at a hotel or restaurant...
Share this useful article on how to be a better student by leveraging some clever computer tools to your advantage.
Restaurant Management
For all the cool new laptops and talk about 'digital natives', most students still use their computers like a typewriter. And let's not start on the teachers or managers, or office staff at a hotel or restaurant... 