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home | Staff Management
 
Staff Management
Staffing & Human Resources

Resources for finding, managing & keeping good staff.

It's time for a much smarter approach to how we manage employees. Traditionally, restaurants, cafes, hotels and clubs had plenty of applicants to choose from, and it was felt that high turnover was just 'part of the industry'.

Good staff are in short supply, worldwide, and there are many other businesses to compete with in the 'hunt for talent'. We need to update employment methods and tune in to the aspirations of a new generation.

Here are the strategies for finding the best and keeping them...

Identifying Drug Problems in the Workplace
Identifying Drug Problems in the Workplace Employers are obliged to provide a safe, healthy workplace. But estimates say 15% to 20% of staff are abusing alcohol, drugs, or both while on the job. Identifying the problem is an essential first step. . . . keep reading
How to Create a Great Employment Page on your Website
How to Create a Great Employment Page on your Website Your employment information page is a vital part of your strategy to recruit quality applicants. Even a small business can make a big impact, especially as many of the large operators do it poorly. A great way to play 'above your weight'! . . . keep reading
16 Ways to Reduce Stealing & Stock Loss in the Bar
16 Ways to Reduce Stealing & Stock Loss in the Bar A strategy to cut bar costs must include measures to limit employee theft. This will involve strengthening policies and procedures, tighter control of stock and more secure cash handling. . . . keep reading
What Makes A Professional Manager?
What Makes A Professional Manager? No one can make or break a place like the manager. It needs more than a dynamic and outgoing personality - not everyone has what it takes. Use this checklist for staff appraisal, upgrading skills and recruitment. . . . keep reading
Rostering & Staff Schedules: Basic Principles & Better Systems
Efficent, fair and flexible rosters are a powerful way to attract and keep good staff, no matter what size your business. . . . keep reading
When Staff Leave: Your 8 Point Plan
Owners and managers gradually develop a 'thicker skin' when it comes to staff departures, but better management systems can mean a smoother transition and less drama. . . . keep reading
Honesty Questions for Staff and Management Interviews
Honesty Questions for Staff and Management Interviews To find out about a candidate's ethics, it's important to probe their experience & dilemmas they have faced in past work. Behavioural interviewing techniques are the key to doing this well. . . . keep reading
Sample Guidelines for Staff on Use of Social Media
Sample Guidelines for Staff on Use of Social Media There's no avoiding Facebook, Twitter, MySpace and a wide range of review websites. Staff and managers need guidance on what is acceptable usage - use this template to create a policy that everyone can understand and follow. . . . keep reading
Managing and Retaining Spanish-speaking Employees
Hardworking Latino employees are key to the restaurant industry. The cost of hiring and training is steep so retaining your good employees will help the bottom line. Cultural understanding is essential. . . . keep reading
Reducing Tension Between Kitchen & Front of House
It's the eternal drama - friction between floor staff and the kitchen. And it's so unproductive. Use this article as your 'Action Agenda' for making changes. . . . keep reading
6 Common Server Scams, and How to Prevent Them
6 Common Server Scams, and How to Prevent Them Anyone that works for you could be stealing. The best thieves in your business are those you'd never suspect - that's why they're successful. Check these 6 problem areas and take action. . . . keep reading
10 Ways to Measure & Improve Sales Performance
10 Ways to Measure & Improve Sales Performance Measuring staff productivity, menu performance or changing trends? It always shows up in the figures. Most POS systems offer hundreds of report options, but a few key numbers will give you all the information you need. . . . keep reading
#240 - Tips for Tougher, Smarter Staff Management in 2009
How can you use the current downturn to make permanent and dramatic improvements in the way you manage your people? A crisis can be an opportunity to make big changes - don't waste the opportunity! . . . keep reading
#233 - Laying Off Staff: Smarter Ways to Do It
These days, layoffs are usually because of a business downturn rather than bad behaviour. Make sure you handle them properly, so the effect going forward is positive and the pain doesn't linger. . . . keep reading
10 modern skills for young chefs (beside cooking).
10 modern skills for young chefs (beside cooking). There are many new skills a chef now needs in their toolkit. As your modern experience and knowledge grows, you're at the front of the line to be offered the best positions and a great salary. Here's a list to get you started. . . . keep reading
10 Ways to Avoid Missed Opportunities in your Cooking Career
10 Ways to Avoid Missed Opportunities in your Cooking Career Many chefs start off with high hopes for work that will give them a good income, recognition and satisfaction. Use these 10 steps to help you move quickly, avoid mistakes and be offered the best jobs. . . . keep reading
#227 - Improving Staff Number Skills: a key to cost cutting
If staff don't understand the the basic maths behind cost cutting, you lose an opportunity to find even more ways to improve. And you may have resentful followers rather than a supportive team. . . . keep reading
When Staff Act Like Kids...Tips and Tactics
When Staff Act Like Kids...Tips and Tactics A lot of the time, interaction with staff is not perfect. As you understand the different roles of Parent, Adult and Child that we all play, communication can become more effective and real. . . . keep reading
How to Manage the Kitchen If You're Not a Chef
How to Manage the Kitchen If You're Not a Chef If you're accountable for the profits of a food operation, you need to know all about how the kitchen works and move in that space with confidence. Here's how. . . . keep reading
#217 - Staff Drug & Alcohol Problems: How to Act, Not Hide
You've got a business and staff to protect. There are many opinions, plus legal and leadership issues, but the problem will arise and managers can't avoid handling it. . . . keep reading
#215 - 3 Essential Checks for Every Job Applicant
When you understand what makes up 'competent' performance in different positions, interviewing, performance reviews, even discipline will be easier and much more effective. . . . keep reading
Employer's Update
Employer's Update Latest strategies, tips and hot-spots in recruitment, interviewing, motivation, performance and retention. As the population changes and other industries compete for 'our' workers, new ways of managing are essential. . . . keep reading
#214 - The Fraud Triangle: Could it Apply in Your Business?
Most people who commit fraud are not career criminals. The vast majority are trusted staff who have no criminal history and don't even consider themselves lawbreakers. . . . keep reading
How to Write Job Advertisements That Really Work
How to Write Job Advertisements That Really Work Most of your competitors' job ads are so poorly written that a good ad. can stand out like a beacon. The secret, of course, is to offer benefits that match the desires of the applicants you want to hire. . . . keep reading
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