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Staffing & Human Resources
Resources for finding, managing & keeping good staff. It's time for a much smarter approach to how we manage employees. Traditionally, restaurants, cafes, hotels and clubs had plenty of applicants to choose from, and it was felt that high turnover was just 'part of the industry'. Good staff are in short supply, worldwide, and there are many other businesses to compete with in the 'hunt for talent'. We need to update employment methods and tune in to the aspirations of a new generation. Here are the strategies for finding the best and keeping them.
ProfitableHospitality.com content is designed to give restaurants, cafes, clubs and hotels the tools and support needed to create a great business.
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How to Audit and Improve the Cycle of Service
The 'Cycle of Service' is a very effective method for showing the customer experience from first contact to final departure. It can be used for service improvement, training and auditing, and is a powerful way to improve your reputation for good service. . . .
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How to Be More Successful with Kitchen Staff Recruitment: Webinar Replay
Kitchen skill shortages are felt everywhere, and traditional methods of recruiting don't work so well in 2012. This webinar will look at how to improve job advertisements, streamline the hiring process, and offer work conditions that make you more competitive in a tight market. Join us for the latest informaiton, and there will be plenty of time for Q&A. . . .
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Short Videos for Developing Manager Skills
Each of these short videos (3-4 min.) looks at a different management challenge, and an expert discusses how the issue should be handled. They bring sophisticated management concepts within the reach of your management team, no matter what their level of experience. . . .
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How to Choose the Right Staff Incentive or Bonus Program
These 6 different staff incentive or bonus programs can add a very positive boost to sales and profit margins. The business makes more money, and smart staff can increase their pay. But some programs work better than others, according to the type of job and outcome required - choose carefully. . . .
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Should you be Drilling, not Skilling?
Many managers think it's sufficient to give staff an understanding and knowledge of why certain behaviours are necessary. But in many cases repetition and practise are what's needed for them to become competent in a task. . . .
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How to Run an Effective Performance Review
One of the best tools to boost productivity, increase morale and get better business outcomes is an employee performance evaluation. But many people approach these with fear, avoidance and a desire to run away! Here's how to make them a positive part of your staff mangagement. . . .
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Effect of Weekend Penalty Wage Rates in Australia
There's been discussion recently about the effect of Austraia's weekend and public holiday penalty wage rates, and how this impacts restaurant profits, opening hours and employment. Watch this short video to see how the sums actually work on Saturday, Sunday and Public Holidays. . . .
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Excellent Example of Recruitment Pages on a Cafe Website
Most employers still think that by writing a list of what they want (eg hard-working, energetic, committed etc) there will be a line of people keen to start! It's never that simple. This smart business shows the right way to attract the best people and really compete in the 'war for talent'. . . .
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#355 - The 3 Essentials for Competent Staff in Any Position
There's nothing like a trial period to see the ability of an applicant. One shift shows you a lot, and a week gives a wealth of information. But there are times when quick decisions are needed. Do I want this person for a second interview? Do they have the minimum competence and ability you need? . . .
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Restaurant Management
