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home | Staff Management
 
Staff Management

Staffing & Human Resources

Resources for finding, managing & keeping good staff.

It's time for a much smarter approach to how we manage employees. Traditionally, restaurants, cafes, hotels and clubs had plenty of applicants to choose from, and it was felt that high turnover was just 'part of the industry'.

Good staff are in short supply, worldwide, and there are many other businesses to compete with in the 'hunt for talent'. We need to update employment methods and tune in to the aspirations of a new generation.

Here are the strategies for finding the best and keeping them.

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ProfitableHospitality.com content is designed to give restaurants, cafes, clubs and hotels the tools and support needed to create a great business.

How to Run an Effective Performance Review
How to Run an Effective Performance Review One of the best tools to boost productivity, increase morale and get better business outcomes is an employee performance evaluation. But many people approach these with fear, avoidance and a desire to run away! Here's how to make them a positive part of your staff mangagement. . . . keep reading
Information on the new Work Health & Safety Laws in Australia from 1 Jan 2012
Information on the new Work Health & Safety Laws in Australia from 1 Jan 2012 Restaurants, caterers, cafes, hotels, clubs & bars need to be aware that new laws commenced at the start of 2012. The introduction of a new concept of "Person Conducting the Business or Undertaking", and an expanded definition of "worker", have increased employer obligations. . . . keep reading
Progressive Discipline & Warnings: How to Write them Correctly
Disciplining staff is hard enough without having to worry about whether the employee, who is bound to believe that they don't deserve the discipline, is disgruntled enough to seek an attorney or solicitor. . . . keep reading
Excellent Example of Recruitment Pages on a Cafe Website
Excellent Example of Recruitment Pages on a Cafe Website Most employers still think that by writing a list of what they want (eg hard-working, energetic, committed etc) there will be a line of people keen to start! It's never that simple. This smart business shows the right way to attract the best people and really compete in the 'war for talent'. . . . keep reading
How to Run Affordable '20 Minute Training' Sessions
How to Run Affordable '20 Minute Training' Sessions Feeling guilty when training is mentioned? Everyone believes in it, and no-one does enough. But when you structure it into short chunks, it's surprising how much can be achieved in a few months. . . . keep reading
Motivation, Productivity & Business-Development Videos for Hospitality Staff & Owners
Motivation, Productivity & Business-Development Videos for Hospitality Staff & Owners Videos to inspire owners, managers, chefs, supervisors and staff in restaurants, cafes, hotels, clubs and bars. Watch leading thinkers talk about how to increase staff and management performance, creativity, innovation and success. . . . keep reading
Rudeness, Manners & Etiquette: What Should Staff Know?
Rudeness, Manners & Etiquette: What Should Staff Know? Staff understanding of the finer point of etiquette is often lacking, or long out of practice. If schools and parents forgot to teach this, you will have to be coach, tutor and guide - here's what to cover. . . . keep reading
How to Create a Great Employment Page on Your Website
How to Create a Great Employment Page on Your Website Your employment information page is a vital part of your strategy to recruit quality applicants. Even a small business can make a big impact, especially as many of the large operators do it poorly. A great way to play 'above your weight'! . . . keep reading
How to Download and Use Online Videos for Staff Training
How to Download and Use Online Videos for Staff Training There are hundreds of great staff training videos on YouTube and other sites. Here's how to share them around, using iPods and iPads - the technology used by and familiar to all your staff. . . . keep reading
Cyberbullying: Prevention Policy and Guidelines for Staff
With more ways to communicate and fewer inhibitions, it's easy for staff dislikes to escalate into cyberbullying. It's essential for businesses to have clear guidelines for staff on what is acceptable and unacceptable behaviour. . . . keep reading
Training Employees - 10 Keys to Successful Results
Training Employees - 10 Keys to Successful Results There are fundamental principles of learning that must be understood and put into practice if training is to be effective. Poor quality training results in extra expense, more staff frustration, and increased turnover - what a waste! . . . keep reading
Sample Guidelines for Staff on Use of Social Media
There's no avoiding Facebook, Twitter, MySpace and a wide range of review websites. Staff and managers need guidance on what is acceptable usage - use this template to create a policy that everyone can understand and follow. . . . keep reading
Customer Service Quotes to Build Positive Staff Attitudes
Customer Service Quotes to Build Positive Staff Attitudes Quotes can be another way to get staff thinking about customer service, and their role and relationship with guests. Use these on staff noticeboards, internal communication and as themes for customer service training. . . . keep reading
Identifying Drug Problems in the Workplace
Identifying Drug Problems in the Workplace Employers are obliged to provide a safe, healthy workplace. But estimates say 15% to 20% of staff are abusing alcohol, drugs, or both while on the job. Identifying the problem is an essential first step. . . . keep reading
16 Ways to Reduce Stealing & Stock Loss in the Bar
16 Ways to Reduce Stealing & Stock Loss in the Bar A strategy to cut bar costs must include measures to limit employee theft. This will involve strengthening policies and procedures, tighter control of stock and more secure cash handling. . . . keep reading
What Makes A Professional Manager?
What Makes A Professional Manager? No one can make or break a place like the manager. It needs more than a dynamic and outgoing personality - not everyone has what it takes. Use this checklist for staff appraisal, upgrading skills and recruitment. . . . keep reading
#263 - Building Staff Loyalty: 8 Practical Steps
Staff loyalty is based on 8 key elements - how well do they apply in your business? There's usually work to be done in several areas. . . . keep reading
Rostering & Staff Schedules: Basic Principles & Better Systems
Efficent, fair and flexible rosters are a powerful way to attract and keep good staff, no matter what size your business. . . . keep reading
#262 - Rostering & Staff Schedules: Better Systems
Efficent, fair and flexible rosters are a powerful way to attract and keep good staff, no matter what size your business. . . . keep reading
When Staff Leave: Your 8 Point Plan
Owners and managers gradually develop a 'thicker skin' when it comes to staff departures, but better management systems can mean a smoother transition and less drama. . . . keep reading
Honesty Questions for Staff and Management Interviews
Honesty Questions for Staff and Management Interviews To find out about a candidate's ethics, it's important to probe their experience & dilemmas they have faced in past work. Behavioural interviewing techniques are the key to doing this well. . . . keep reading
#258 - Avoiding Problems with Staff Dating & Relationships
In the steamy, late-night world of hospitality, love, lust and racy stories can flourish and they can cause problems. Clear rules are needed to avoid disruption. . . . keep reading
#257 - Manager Skill Boosters: Quick Options
Managers are always training others, but what about their own needs? Offering a wide variety of options for experienced staff will lead to more enthusiasm and take-up - everyone needs to be upgrading their skills. . . . keep reading
#249 - How to Keep Staff Moving in the Same Direction
Motivation & productivity remain big issues, even if labour supply is easier. See how this smart company has used a 10-point process to bring staff, managers & suppliers together; driving growth and efficiency. . . . keep reading
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