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home | Staff Management
 
Staff Management
Staffing & Human Resources

Resources for finding, managing & keeping good staff.

It's time for a much smarter approach to how we manage employees. Traditionally, restaurants, cafes, hotels and clubs had plenty of applicants to choose from, and it was felt that high turnover was just 'part of the industry'.

Good staff are in short supply, worldwide, and there are many other businesses to compete with in the 'hunt for talent'. We need to update employment methods and tune in to the aspirations of a new generation.

Here are the strategies for finding the best and keeping them...

Employer's Update
Employer's Update Latest strategies, tips and hot-spots in recruitment, interviewing, motivation, performance and retention. As the population changes and other industries compete for 'our' workers, new ways of managing are essential. . . . keep reading
KPI's to Measure Staff Productivity & Workplace Quality
KPI's to Measure Staff Productivity & Workplace Quality You need figures that are easy to find and interpret. Managers need benchmarks for their decisions. Staff need to understand productivity, and how they contribute to success of the business. . . . keep reading
How to Create a Short Recruitment Video
How to Create a Short Recruitment Video Here's a great video example that shows the positives of a company, and also sets expectations about the energy and commitment they are looking for. Put together in a short, high-paced format. . . . keep reading
Skill Boosters for Managers: Quick Options
Skill Boosters for Managers: Quick Options Managers are always training others, but what about their needs? Offering a wide variety of options for experienced staff will lead to more enthusiasm and take-up: everyone needs to upgrade. . . . keep reading
Rules for Staff: When is Swearing OK or Not?
Rules for Staff: When is Swearing OK or Not? Is it worse than before? Yes - TV chef Gordon Ramsay has lifted the lid on restaurant and bar language. Swearing Do's & Don'ts need to be clearly stated so there are no injured staff or customers. . . . keep reading
The 12 Key Reasons Why Staff Leave
The 12 Key Reasons Why Staff Leave What attracts staff to your business and has them stay... or go? Understanding these common-sense factors is critical for successful retention. Use the list and examples for auditing and improvements. . . . keep reading
Using Staff Suggestions to Cut Costs and Boost Efficiency
It's true - every staff member could tell you at least six hidden costs, unnecessary delays and ways to serve customers better. The challenge is obtaining the information from them. When you introd . . . keep reading
The How & Why of Using a Chef Recruitment Agency
The How & Why of Using a Chef Recruitment Agency Is it time to hand over the task of chef recruitment to specialists? The wrong choice can cost a fortune, but what is the benefit of those expensive fees? . . . keep reading
Immigration & Hospitality Employment in Australia
Immigration & Hospitality Employment in Australia Employing overseas workers is an important option. They may be students already here, or skilled people coming for a particular position. Start here for the latest information. . . . keep reading
Employment sites in Australia: finding staff or finding work
Employment sites in Australia: finding staff or finding work The search for suitable, motivated staff is one of the greatest challenges in the industry. Online listings are now an essential management resource: here are the major sites and local independents. . . . keep reading
How to become 'Employer of Choice' for your Local School
How to become 'Employer of Choice' for your Local School Looking for young staff? Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here's how to make the right connections. . . . keep reading
Where to Find Your Competitor's Workplace Agreements
Where to Find Your Competitor's Workplace Agreements Everyone's curious about what other businesses offer in pay and conditions. It may be why they're so successful in attracting staff...or why they can't stop them leaving! Here's the legal way to find out all the details [Australian info]. . . . keep reading
How Not to Introduce Workplace Agreements
How Not to Introduce Workplace Agreements No wonder people are upset, when the introduction of AWA's is being done in such a clumsy way. Get it right or risk internet publicity like this - anyone with a camera phone can spread the word. . . . keep reading
Honesty Questions for Staff and Management Interviews
Honesty Questions for Staff and Management Interviews To find out about a candidates ethics, it's important to probe their experience and dilemmas they have faced in past employment. Behavioural interviewing techniques are the key to doing this well. . . . keep reading
When Staff Act Like Kids...Tips and Tactics
When Staff Act Like Kids...Tips and Tactics A lot of the time, interaction with staff is not perfect. As you understand the different roles of Parent, Adult and Child that we all play, communication can become more effective and real. . . . keep reading
Selling the Benefits of Rural Work in a Tight Market
Selling the Benefits of Rural Work in a Tight Market The skills shortage is affecting everyone. Rural areas that don't have big-city excitement and facilities have to be up-front and imaginative in using and promoting the advantages they have. . . . keep reading
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