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Staffing & Human Resources
Resources for finding, managing & keeping good staff. It's time for a much smarter approach to how we manage employees. Traditionally, restaurants, cafes, hotels and clubs had plenty of applicants to choose from, and it was felt that high turnover was just 'part of the industry'. Good staff are in short supply, worldwide, and there are many other businesses to compete with in the 'hunt for talent'. We need to update employment methods and tune in to the aspirations of a new generation. Here are the strategies for finding the best and keeping them...
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#306 - 15 Ways to Check Staff Costs & Performance
You need figures that are easy to find, easy to interpret, and make sense to people they affect. Managers need them to measure the success of their decisions. Staff need to understand productivity, and how they contribute to business results. . . .
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#300 - Turning Slow Staff into 'Good Enough' Workers
Even with high unemployment, the supply of qualified workers is limited. Do you interview applicants you once ignored? They need more coaching and supervision - an added responsibility for middle managers. Clearly written systems and diagrams are essential. . . .
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#271 - 9 Business Facts all Staff Should Know
Most staff weren't taught about business at school or in their last job, so they'll make up their own reasons to explain your insistence on efficiency or extra sales effort. A little education can yield excellent returns. . . .
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What Makes A Professional Manager?
No one can make or break a place like the manager. It needs more than a dynamic and outgoing personality - not everyone has what it takes. Use this checklist for staff appraisal, upgrading skills and recruitment. . . .
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