How to Audit and Improve the Cycle of Service
The 'Cycle of Service' is a very effective method for showing the customer experience from first contact to final departure. It can be used for service improvement, training and auditing, and is a powerful way to improve your reputation for good service. . . .
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100 Add-Ons and Upgrades to Sell for Functions and Events
Catering is more than just booking rooms! It is about creating a special experience by coordinating food & beverage with decor, ambience, presentation, service style and entertainment. Each of those areas is an opportunity to sell something extra, better or a little more expensive. . . .
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Short Videos for Developing Manager Skills
Each of these short videos (3-4 min.) looks at a different management challenge, and an expert discusses how the issue should be handled. They bring sophisticated management concepts within the reach of your management team, no matter what their level of experience. . . .
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Red Envelope Marketing for Restaurants
Red Envelope Marketing (also called Boomerang Marketing) is a great way to bring back customers by making an offer they can't resist. It's an excellent way to give a bonus without looking desperate, and it has a high rate of success. . . .
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Using Toyota's 8 Waste Control Methods in Your Business
Controlling waste is always a priority, but the term 'waste' covers much more than just throwing out food or overpouring spirits. Toyota Motors built its world-class success by carefully watching and controlling every step of the manufacturing process, especially waste. Learn from their methods and discover new ways to cut costs and improve your bottom line. . . .
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How to Run an Effective Performance Review
One of the best tools to boost productivity, increase morale and get better business outcomes is an employee performance evaluation. But many people approach these with fear, avoidance and a desire to run away! Here's how to make them a positive part of your staff mangagement. . . .
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The Culture Thing
Culture? Everyone seems to be talking about "culture" these days. "Our culture." "Your culture." "Changing cultures." "Vibrant cultures." "Dead cultures." "What culture?"... . . .
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Good Times for "The Big Empty"
The Big Empty. Times are hard. People are lost, confused, feeling unwanted. Empty.Times are hard. People are lost, confused, feeling unwanted. Empty. Huh? People are born Empty, alone in the world... . . .
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Restaurant Management
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