Modern Club Management

Successful club managers juggle their accountability to members, directors, staff and visitors. The culture is usually strong and change takes place slowly, but the 'outside' world of hospitality is changing fast.

Profitable Hospitality presents regular Club Management Workshops in the areas of kitchen and cafe management, function management and food & beverage marketing. Check the Calendar for what's coming up next.

Great Example of Using Simple Video to Promote a Business

Real customers or staff, talking to a camera, can make great video subjects. See how this club has created short videos with 'the human touch', and they now have impressive content for their website and Facebook Page. . . . keep reading

Cyberbullying: Prevention Policy and Guidelines for Staff
With more ways to communicate and fewer inhibitions, it's easy for staff dislikes to escalate into cyberbullying. It's essential for businesses to have clear guidelines for staff on what is acceptable and unacceptable behaviour. . . . keep reading

Training Employees - 10 Keys to Successful Results

There are fundamental principles of learning that must be understood and put into practice if training is to be effective. Poor quality training results in extra expense, more staff frustration, and increased turnover - what a waste! . . . keep reading

The Psychology of Color: Essentials for Restaurant & Bar Design
Memory, experiences, intelligence and cultural background all affect a color's impact on people. Red, blue, black, pink, orange, green or yellow: find out which one will create the atmosphere and mood you want. . . . keep reading

#308 - Local Marketing: How to Build Loyalty & Sales With the 'L' Word
When you promote all your local connections, customers see you as better than your bland, anonymous competitors. And it's a great way to side-step price competition. . . . keep reading

Sample Guidelines for Staff on Use of Social Media
There's no avoiding Facebook, Twitter, MySpace and a wide range of review websites. Staff and managers need guidance on what is acceptable usage - use this template to create a policy that everyone can understand and follow. . . . keep reading

#295 - Warning Signs of Staff Fraud and Theft
Are you an Optimist, trusting the good character of your staff? Or trust no-one until they've proved themselves? Employee fraud and stealing is a fact of life in many hospitality businesses - here's what to look for. . . . keep reading

Bar Cleaning and Sanitation Procedures
A busy bar is always hard to keep clean, so well-documented systems and procedures are essential. Use this detailed checklist to upgrade your bar cleaning systems, ensuring happy customers, hygienic staff and no health inspection problems. . . . keep reading

Selling to Seniors in Restaurants and Cafes

There's big business in the 50+ demographic: they want a nice place to eat, drink and relax, and most restaurants, cafes and bars let them down. In their 50's, they're at the peak of earning power, with fewer responsibilities and ready to play. . . . keep reading

#290 - How to Make More Sales to Seniors
There's big business in the 50+ demographic: they want a nice place to eat, drink and relax, and most restaurants, cafes and bars let them down. In their 50's, they're at the peak of earning power, with fewer responsibilities (like kids) and ready to play. By their 70's they may be slowing down, but there's still plenty of demand for good places to visit. . . . keep reading

Text Message and SMS Marketing for your Restaurant, Club or Bar

You've gathered mobile & cell phone numbers for customers and staff. Now what do you send them? Use these tested examples to build up a 'message bank' for different promotions. Monitor which have the best responses and at what time of the day or week. . . . keep reading

How to Create a Hotel, Bar or Restaurant Media Kit

Make it easy for journalists and media people to find the information and photographs they seek, in the format they need. If you want them to write and talk about you and the business, use this checklist to be 'media friendly' and helpful. . . . keep reading

How to Create a Photo Gallery for your Website

Fresh, attractive pictures are an essential part of your website and marketing material. Customers 'eat with their eyes', so great photos of food, drinks, tables, rooms, views, staff and customers will really make your marketing material stand out from the competitors. . . . keep reading

How to Create a Great Employment Page on your Website

Your employment information page is a vital part of your strategy to recruit quality applicants. Even a small business can make a big impact, especially as many of the large operators do it poorly. A great way to play 'above your weight'! . . . keep reading

$1 In Chicken Is Worth More Than $1 In Cash

To many venue managers, food is a necessary evil to satisfy the gaming or bar customers. Often managed by underqualified staff and those who don't think of the inventory as a currency, valuable stock is not being treated as it should. . . . keep reading

Smart Strategy with Childrens' Menus: Resources for Restaurants & Foodservice

Sharing the latest from restaurants, hotels, chefs and the media on how to combine popular, nutritious food for kids and families with successful business operations. . . . keep reading

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