Fraud & Theft Control

Where there are large amounts cash, food and liquor, combined with inadequate controls, there are sure to be thieves and con-artists, ready to take advantage.

Use these in-depth resource articles, combined with control systems and checklists from the Download Center, to protect the integrity and profitability of your business...

Cyberbullying: Prevention Policy and Guidelines for Staff
With more ways to communicate and fewer inhibitions, it's easy for staff dislikes to escalate into cyberbullying. It's essential for businesses to have clear guidelines for staff on what is acceptable and unacceptable behaviour. . . . keep reading

#310 - The Fraud Triangle: Is Your Business Vulnerable?
Most people who commit fraud against their employer are not career criminals. The vast majority are trusted staff who have no criminal history and don't even consider themselves lawbreakers. So how does the problem arise? . . . keep reading

#295 - Warning Signs of Staff Fraud and Theft
Are you an Optimist, trusting the good character of your staff? Or trust no-one until they've proved themselves? Employee fraud and stealing is a fact of life in many hospitality businesses - here's what to look for. . . . keep reading

Identifying Drug Problems in the Workplace

Employers are obliged to provide a safe, healthy workplace. But estimates say 15% to 20% of staff are abusing alcohol, drugs, or both while on the job. Identifying the problem is an essential first step. . . . keep reading

#273 - Casual Dishonesty: Any of These Need Your Attention?
Ever seen staff help themselves to food, drink or cash, and they seem to think it's OK? You call it theft, but is that how they see it? Sometimes the rules are unclear - shades of grey have to become black or white. . . . keep reading

16 Ways to Reduce Stealing & Stock Loss in the Bar

A strategy to cut bar costs must include measures to limit employee theft. This will involve strengthening policies and procedures, tighter control of stock and more secure cash handling. . . . keep reading

Honesty Questions for Staff and Management Interviews

To find out about a candidate's ethics, it's important to probe their experience & dilemmas they have faced in past work. Behavioural interviewing techniques are the key to doing this well. . . . keep reading

Model Employees May Be An Insider Security Threat

Do you have employees refusing to take a vacation, or large amounts of time off? Many aspects of 'model' behavior can actually be a red flag to warn you of potential fraud or embezzlement. . . . keep reading

#244 - Crisis Response: Act Now, and Plan for the Future
How would you handle a catastrophe on our doorstep? How quickly could you restart the business? And is there a way to keep channeling the 'better instincts' shown by staff? . . . keep reading

6 Common Server Scams, and How to Prevent Them

Anyone that works for you could be stealing. The best thieves in your business are those you'd never suspect - that's why they're successful. Check these 6 problem areas and take action. . . . keep reading

#234 - Fraud Prevention: Pre-Christmas Checklist
Are you less careful about stock and money when it's busy? We've all taken shortcuts, but this year the stakes are higher, margins are thinner and thieves more resourceful. More checks are needed. . . . keep reading

How to Manage the Kitchen If You're Not a Chef

If you're accountable for the profits of a food operation, you need to know all about how the kitchen works and move in that space with confidence. Here's how. . . . keep reading

#217 - Staff Drug & Alcohol Problems: How to Act, Not Hide
You've got a business and staff to protect. There are many opinions, plus legal and leadership issues, but the problem will arise and managers can't avoid handling it. . . . keep reading

32 Cash Register & Point of Sale Control Systems

It's meant to be a security machine, but it can be manipulated by people after easy cash or credit-card information. Check these procedures to see if your systems need improvement. . . . keep reading

Why Do Good Staff Leave Unexpectedly?

It happens. We spend so much time managing 'problem staff' and don't give enough time to the reliable and hard-working. Smart managers avoid repeating mistakes: check where you may be going wrong and how to fix it. . . . keep reading

99 Ways Staff Steal from a Restaurant, Hotel or Bar

Caught a thief lately? Maybe you have suspicions but haven't found the source of the problem. This famous list may help you track down the culprit. . . . keep reading

Why employees don't do what you want them to do - and what to do about it.
Sometimes poor staff behaviour and motivation is, in fact, quite logical! The 16 reasons listed here are at the root of most performance issues. As the issues are clarified, the solutions become obvious and easier to achieve. . . . keep reading

Warning Signs of Employee Fraud and Stealing
Do you trust everyone, or no-one? With cash, food and alcohol freely available, there are plenty of temptations in most businesses to attract thieves. Use this list of warning signs to check your business. . . . keep reading