Marketing and management resources for restaurants, cafes, clubs and hotels.Marketing and management resources for restaurants, cafes, clubs and hotels.
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home | Fraud & Theft Control
 
Fraud & Theft Control

Fraud & Theft Control

Restaurants, Cafes, Hotels and Bars have a constant challenge to control stealing and dishonesty.

Where there are large amounts cash, food and liquor, combined with inadequate controls, there are sure to be thieves and con-artists, ready to take advantage.

Use these in-depth resource articles, combined with control systems and checklists from the Download Center, to protect the integrity and profitability of your business.

ProfitableHospitality.com content is designed to give restaurants, cafes, clubs and hotels the tools and support needed to create a great business.

How to Stop Fraud in Your Food & Beverage Business: Webinar Replay
How to Stop Fraud in Your Food & Beverage Business: Webinar Replay Many hospitality venues have poor controls over cash, food, alcohol and equipment - no wonder profits are under pressure. There may also be a culture of 'help yourself', that management finds too hard to handle - it all adds up to a very expensive problem. . . . keep reading
Reducing Fraud in Restaurant, Club and Hotel Administration
Reducing Fraud in Restaurant, Club and Hotel Administration In every fraud investigation, there are familiar red flags that have gone unnoticed for some time, allowing the fraud to continue. This detailed article looks at fraud in payroll, credit policies, purchasing, cheques and financial statements. Do you know what to look for? . . . keep reading
#356 - Minor Staff Dishonesty: When Do You Say NO?
Ever seen staff help themselves to food, drink or cash, and they seem to think it's OK? You call it theft, but is that how they see it? Sometimes the rules are unclear - shades of grey have to become black or white. . . . keep reading
Restaurant Fraud & Theft: Purchasing, Receiving, Inventory & Use
Restaurant Fraud & Theft: Purchasing, Receiving, Inventory & Use The first article looks at problems that can occur with dishonest delivery, storage and inventory control. The second article goes into theft of food, either cooked or before preparation. . . . keep reading
Restaurant Fraud & Theft: Alcohol and Sales Receipts
Restaurant Fraud & Theft: Alcohol and Sales Receipts This article looks at alcohol related thefts once the alcohol has made its way to the coolers and shelves in the bar. It also looks at how servers can profit from the theft or manipulation of sales receipts. . . . keep reading
Cyberbullying: Prevention Policy and Guidelines for Staff
Cyberbullying: Prevention Policy and Guidelines for Staff With more ways to communicate and fewer inhibitions, it's easy for staff dislikes and arguments to escalate into cyberbullying. It's essential for businesses to have clear guidelines for staff on what is acceptable and unacceptable behaviour. . . . keep reading
Sample Guidelines for Staff on Use of Social Media
There's no avoiding Facebook, Twitter, MySpace and a wide range of review websites. Staff and managers need guidance on what is acceptable usage - use this template to create a policy that everyone can understand and follow. . . . keep reading
The 5 Types of Alcohol Theft in a Restaurant or Bar
Research on the ways that liquor theft occurs reveals some surprising results. And just becaue an employee is happy, or you have an automated pouring system doesn't mean you are protected. This is an important article. . . . keep reading
Identifying Drug Problems in the Workplace
Identifying Drug Problems in the Workplace Employers are obliged to provide a safe, healthy workplace. But estimates say 15% to 20% of staff are abusing alcohol, drugs, or both while on the job. Identifying the problem is an essential first step. . . . keep reading
16 Ways to Reduce Stealing & Stock Loss in the Bar
16 Ways to Reduce Stealing & Stock Loss in the Bar A strategy to cut bar costs must include measures to limit employee theft. This will involve strengthening policies and procedures, tighter control of stock and more secure cash handling. . . . keep reading
Honesty Questions for Staff and Management Interviews
Honesty Questions for Staff and Management Interviews To find out about a candidate's ethics, it's important to probe their experience & dilemmas they have faced in past work. Behavioural interviewing techniques are the key to doing this well. . . . keep reading
Model Employees May Be An Insider Security Threat
Model Employees May Be An Insider Security Threat Do you have employees refusing to take a vacation, or large amounts of time off? Many aspects of 'model' behavior can actually be a red flag to warn you of potential fraud or embezzlement. . . . keep reading
6 Common Server Scams, and How to Prevent Them
6 Common Server Scams, and How to Prevent Them Anyone that works for you could be stealing. The best thieves in your business are those you'd never suspect - that's why they're successful. Check these 6 problem areas and take action. . . . keep reading
32 Cash Register & Point of Sale Control Systems
32 Cash Register & Point of Sale Control Systems It's meant to be a security machine, but it can be manipulated by people after easy cash or credit-card information. Check these procedures to see if your systems need improvement. . . . keep reading
Why Do Good Staff Leave Unexpectedly?
Why Do Good Staff Leave Unexpectedly? It happens. We spend so much time managing 'problem staff' and don't give enough time to the reliable and hard-working. Smart managers avoid repeating mistakes: check where you may be going wrong and how to fix it. . . . keep reading
99 Ways Staff Steal from a Restaurant, Hotel or Bar
99 Ways Staff Steal from a Restaurant, Hotel or Bar Caught a thief lately? Maybe you have suspicions but haven't found the source of the problem. This famous list may help you track down the culprit. . . . keep reading
Why Employees Don't Do What you Want Them to Do - and What to Do About It
Why Employees Don't Do What you Want Them to Do - and What to Do About It Sometimes poor staff behaviour and motivation is, in fact, quite logical! The reasons listed here are at the root of most performance issues. As the issues are clarified, the solutions become obvious and easier to achieve. . . . keep reading
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