Marketing and management resources for restaurants, cafes, clubs and hotels.
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Welcome to the Download Center

This is where we store hundreds of documents, spreadsheets, files and other material for the exclusive use of 1st Class Members.

Click any link below to find the files or to read a description of any specific file. From the file description page, a single click starts the download process.

 
 
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All Categories Most Popular Downloads Most Recent Additions
 Staff Management
 Staff Training
 Cost Control & Profits
 Daily Operations & Service
 Catering & Functions
 Management Logbooks
 Marketing Resources
 Marketing Letters
 Starting a Business

 Staff Induction Checklist
 99 Performance & Discipline Memos
 Job Descriptions: Management
 Service Checklist: Restaurant
 Vision Statement: Restaurant, Bar
 Roster Coster
 3-Step Sales Improvement Calc.
 Menu Profit Calculator
 Front of House & Bar Mgmt Diary
 Job Descriptions: Kitchen Staff
 Breakeven Point Calculator
 Training Q's: Difficult Situations
 Staff Policy Manual
 Staff Attitude Survey 2
 Function Profit Calculator
 Staff Turnover Calculator
 Resignation Form
 Recipe Cost Calculator
 Return on Investment Calculator
 Profit Sensitivity Calculator
 Recipe Coster Plus
 Staff Party Rules & Guidelines
 Checklist: Kitchen Open & Closing
 Checklist: Bar Opening & Closing
 Checklist: Cafe Opening & Closing
 Incident Book
 Function Staff Information Sheet
 Cleaning: Daily Checklist
 Cleaning Schedule: Kitchen
 Cleaning Schedule: Restaurant
 Cleaning Schedule: Bar
 Customer Credit Application Form
 Catering Event Profit Calculator
 Function Site Inspection Checklist
 Function & Event Report
 Function Feedback Form
 Catering Inquiry Form
 Equipment Requisition Form
 Beverage Requisition Form
 Catering Menu Package Coster
 Alcohol Control Form
 Bar Profits Calculator
 Event Profit Calculators: Set 2
 Event Profit Calculators: Set 1
 Catering & Function Agreement