Marketing and management resources for restaurants, cafes, clubs and hotels.Marketing and management resources for restaurants, cafes, clubs and hotels.
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Welcome to the Download Center

This is where we store more than 1400 documents, spreadsheets, files and other material for the exclusive use of 1st Class Members. Available to download 24/7 once you join.

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 Staff Management
 Staff Training
 Cost Control & Profits
 Daily Operations & Service
 Catering & Functions
 Management Logbooks
 Marketing Resources
 Marketing Letters
 Food & Work Safety Posters
 Starting a Restaurant or Cafe

 Roster Coster
 99 Performance & Discipline Memos
 Job Descriptions: Management
 Staff Induction Checklist
 Menu Profit Calculator
 Service Checklist: Restaurant
 Job Descriptions: Kitchen Staff
 Staff Policy Manual
 Breakeven Point Calculator
 Front of House & Bar Mgmt Diary
 Sales & Costs Weekly Dashboard
 Recipe Coster Plus
 Vision Statement: Restaurant, Bar
 Training Q's: Difficult Situations
 Menu Profit Analyser
 50 Jobs for When It's Not Busy
 Mobile Phone Use Policy
 Photo Shot List & Planner
 Hotel Guest Feedback Form
 Reference Checking Form
 Annual Leave Form
 Stock Control Checklist
 Receiving Checklist
 Staff Meals & Breaks: Guidelines
 Why Restaurants Go Broke.xls
 Server and Waiter Training
 New Staff Orientation Checklist
 Menu Profit Analyser
 Photo Release Form
 Opening Restaurant Equipment List
 Social Media Manager JD
 Nightclub Risk Assessment
 Food Risk Assessment
 Bar Risk Assessment Form
 Lost & Found Policy
 Wedding Guide to Give Away
 Discount Coupon Profit Calculator
 Staff Policy Manual
 Media Release: Award Winner
 Job Descriptions: Management
 Job Descriptions: Bar Staff
 Job Descriptions: Restaurant-Cafe
 Job Descriptions: Kitchen Staff
 Job Application Form
 Staff Caution Form: Yellow Card